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Thread: Optus Users ISP- Rift

  1. #1
    Rift Disciple
    Join Date
    Feb 2011
    Posts
    118

    Default Optus Users ISP- Rift

    Hey guys,


    I am writing here regarding the issue that a great number of Australian players, who are using the Internet Service Provider OPTUS, are having extremely large lag issues.


    In this thread from Beta, http://forums.riftgame.com/showthrea...ho-is-your-ISP Trion recognized a great deal of people across the world, were having extremely bad latency problems. Out of the 80 posts in this thread, 15 of them are specifically regarding the issue of Optus and Rift.


    Now in order to get this fixed, we need to collaborate together and get the attention of Trion and Optus.


    Here is an example of what happened when British Throttle ISP users (who were having issues with BT recognizing Rift as P2P), banded together and managed to get BT to fix the issues:
    http://community.bt.com/t5/BB-in-Hom...ighlight/false


    Ok, so what is the problem? Well, it could be two issues. One, Optus’s network thinks Rift is peer to peer OR two, Optus is having bad international congestive issues.


    Anyway, I propose we post the following information (Asked by Trion in the first thread I posted);


    *Your ISP – we will align your responses with our other information to make sure we’re properly prioritizing this work.

    *Whether you experienced this mostly in warfronts/cities/rifts/events, or for all of your game play.

    *The latency that the game was telling you while you were playing just fine.

    *The latency that the game was telling you that you had when you were lagging.

    *The first three octets of your IP address according to www.whatismyip.com (123.45.67.*) – many of the ISPs with whom we’ve spoken need this information to help them search through their logs and properly configure their tools.

    *The results of ping and tracert to 193.105.173.1 (for Europe) or to 208.94.26.1 (for North America).






    (In case you don’t know how to, to post results of a ping or tracert, type “run” in search, accessed from the start menu. Click on it, then type “cmd” into run. Once inside cmd (or command prompt) type: ping 208.94.26.1 then press enter, when it is done, type: tracert 208.94.26.1 [then press enter]. Now, right click on cmd, then press “select all”, copy it, then paste in your forum post.)

    After that, I recommend either calling Optus using the service difficulty and faults hotline (correct me if I am using the wrong hotline) with the number: 1300-328-587.

    Or fill out this form: https://optus.custhelp.com/app/ask/

    Also this is a thread regarding the issue with Optus’s international congestion, http://forums.whirlpool.net.au/forum...?t=1629191&p=2

    Thank you

    Regards, Hexic.
    Last edited by Hexicz; 02-27-2011 at 05:01 AM.

  2. #2
    Rift Disciple
    Join Date
    Feb 2011
    Posts
    118

    Default

    ISP: Optus

    Experience: Everywhere, even while questing.

    Latency when good: 200-500ms

    Latency when lagging: 900-150,000ms

    The first three octets of my IP: 220.237.2.*

    The results of ping and tracert to 208.94.26.1 (for North America):
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\1337>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=263ms TTL=242
    Reply from 208.94.26.1: bytes=32 time=262ms TTL=242
    Reply from 208.94.26.1: bytes=32 time=259ms TTL=242
    Reply from 208.94.26.1: bytes=32 time=259ms TTL=242

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 259ms, Maximum = 263ms, Average = 260ms

    C:\Users\1337>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms AIRPORT0812 [10.0.1.1]
    2 8 ms 8 ms 9 ms AIRPORT0812 [10.0.1.1]
    3 8 ms 9 ms 9 ms meb3-ge2-0-5.gw.optusnet.com.au [198.142.160.93]

    4 23 ms 23 ms 21 ms mas1-ge10-1-0-902.gw.optusnet.com.au [211.29.125
    .98]
    5 23 ms 25 ms 23 ms mas3-ge2-0.gw.optusnet.com.au [211.29.125.237]
    6 216 ms 218 ms 227 ms 203.208.190.149
    7 172 ms 172 ms 171 ms 203.208.153.46
    8 230 ms 216 ms 210 ms te0-2-0-7.ccr22.lax01.atlas.cogentco.com [154.54
    .6.241]
    9 211 ms 219 ms 221 ms te0-1-0-0.mpd22.lax01.atlas.cogentco.com [154.54
    .25.166]
    10 254 ms 254 ms 252 ms te0-2-0-5.mpd22.iah01.atlas.cogentco.com [154.54
    .0.250]
    11 265 ms 263 ms 262 ms te7-3.mpd01.dfw01.atlas.cogentco.com [154.54.5.1
    29]
    12 263 ms 261 ms 262 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.198]
    13 254 ms 265 ms 263 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

  3. #3
    Soulwalker
    Join Date
    Feb 2011
    Posts
    2

    Default

    PaidTheUmpire
    ISP: Optus

    Experience: Everywhere, even while questing.

    Latency when good: 300-500ms

    Latency when lagging: 900-150,000ms

    The first three octets of my IP: 122.109.107.*

    The results of ping and tracert to 208.94.26.1 (for North America):
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Ricko>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=317ms TTL=238
    Reply from 208.94.26.1: bytes=32 time=318ms TTL=238
    Reply from 208.94.26.1: bytes=32 time=315ms TTL=238
    Reply from 208.94.26.1: bytes=32 time=406ms TTL=238

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 315ms, Maximum = 406ms, Average = 339ms



    C:\Users\Ricko>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms 192.168.2.1
    2 17 ms 16 ms 19 ms per800.ba.optusnet.com.au [198.142.131.29]
    3 16 ms 16 ms 16 ms per1-ge4-0.gw.optusnet.com.au [198.142.7.241]
    4 59 ms 61 ms 59 ms sun1-ge12-0-0-909.gw.optusnet.com.au [211.29.125.210]
    5 72 ms 73 ms 71 ms bla1-ge6-1-0-904.gw.optusnet.com.au [211.29.125.78]
    6 89 ms 82 ms 86 ms bla5-ge5-0.gw.optusnet.com.au [211.29.125.245]
    7 283 ms 288 ms 283 ms 203.208.191.5
    8 244 ms 238 ms 242 ms 203.208.153.46
    9 243 ms 244 ms 247 ms te4-1.ccr01.lax04.atlas.cogentco.com [154.54.43.241]
    10 263 ms 269 ms 267 ms te0-3-0-7.mpd22.lax01.atlas.cogentco.com [154.54.44.1]
    11 302 ms 295 ms 303 ms te0-1-0-3.mpd22.iah01.atlas.cogentco.com [154.54.45.5]
    12 298 ms 299 ms 302 ms te4-2.mpd01.dfw01.atlas.cogentco.com [154.54.25.221]
    13 310 ms 314 ms 340 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [38.20.48.198]
    14 299 ms 302 ms 303 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

  4. #4
    Soulwalker
    Join Date
    Feb 2011
    Posts
    16

    Default

    My ISP: OPTUS Australia!
    Experience Areas: Everywhere, however near rifts/raids/invasions or wherever there are a larger amount of people it spikes to massive numbers
    Good Latency: 300-500
    Bad Latency: 800ms - 232k ms
    First three Octets: 122.109.126 (dynamic)

    C:\Users\David>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=340ms TTL=240
    Reply from 208.94.26.1: bytes=32 time=343ms TTL=240
    Request timed out.
    Reply from 208.94.26.1: bytes=32 time=342ms TTL=240

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 340ms, Maximum = 343ms, Average = 341ms

    C:\Users\David>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms 192.168.2.1
    2 26 ms 29 ms 26 ms per801.ba.optusnet.com.au [198.142.131.30]
    3 25 ms 26 ms 26 ms per2-ge7-1.gw.optusnet.com.au [198.142.7.249]
    4 85 ms 84 ms 85 ms meb4-ge5-0-0-908.gw.optusnet.com.au [211.29.125.
    206]
    5 96 ms 98 ms 100 ms mas2-ge10-1-0-902.gw.optusnet.com.au [211.29.125
    .102]
    6 98 ms 95 ms 99 ms mas3-ge11-0.gw.optusnet.com.au [211.29.125.241]

    7 290 ms 293 ms 294 ms 203.208.192.169
    8 288 ms 296 ms 299 ms xe-0-1-1-0.laxow-dr3.ix.singtel.com [203.208.149
    .125]
    9 241 ms 242 ms 241 ms 203.208.153.46
    10 302 ms 310 ms 299 ms te0-2-0-7.ccr21.lax01.atlas.cogentco.com [154.54
    .24.69]
    11 341 ms 341 ms 342 ms te0-1-0-6.ccr21.iah01.atlas.cogentco.com [154.54
    .0.226]
    12 321 ms 326 ms 326 ms te7-3.ccr02.dfw01.atlas.cogentco.com [154.54.2.2
    25]
    13 349 ms 338 ms 336 ms vl3830.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.202]
    14 338 ms * 329 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

  5. #5
    Soulwalker
    Join Date
    Feb 2011
    Posts
    13

    Default

    ISP: Optus

    Experience: everywhere, inconsistent spikes even when at places with not much movement

    normal latency: 250 - 300ms

    lagging latency: 1000-160,000+

    first 3 octets: 220.237.110

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Johnno>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:

    Reply from 208.94.26.1: bytes=32 time=228ms TTL=244
    Reply from 208.94.26.1: bytes=32 time=223ms TTL=244
    Reply from 208.94.26.1: bytes=32 time=231ms TTL=244
    Reply from 208.94.26.1: bytes=32 time=245ms TTL=244

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 223ms, Maximum = 245ms, Average = 231ms

    C:\Documents and Settings\Johnno>
    C:\Documents and Settings\Johnno>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 63 ms 54 ms 56 ms meb3-ge2-0-8.gw.optusnet.com.au [198.142.163.173
    ]
    3 67 ms 81 ms 24 ms mas1-ge10-1-0-902.gw.optusnet.com.au [211.29.125
    .98]
    4 22 ms 21 ms 26 ms mas3-ge2-0.gw.optusnet.com.au [211.29.125.237]
    5 205 ms 179 ms 189 ms 203.208.192.97
    6 184 ms 181 ms 194 ms 203.208.153.46
    7 228 ms 183 ms 182 ms te0-2-0-7.ccr21.lax01.atlas.cogentco.com [154.54
    .24.69]
    8 217 ms 215 ms 218 ms te0-2-0-5.ccr21.iah01.atlas.cogentco.com [154.54
    .0.234]
    9 218 ms 222 ms 225 ms te0-2-0-0.mpd22.iah01.atlas.cogentco.com [154.54
    .1.242]
    10 233 ms 224 ms 269 ms te9-3.mpd01.dfw01.atlas.cogentco.com [154.54.25.
    97]
    11 222 ms 231 ms 238 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.198]
    12 227 ms 231 ms 224 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

  6. #6
    Telaran Zzinged's Avatar
    Join Date
    Jan 2011
    Location
    Thailand
    Posts
    47

    Default

    There's already a post similar to this going here:
    http://forums.riftgame.com/showthrea...-your-ISP-here.

  7. #7
    Soulwalker
    Join Date
    Apr 2010
    Location
    Sydney, Australia
    Posts
    3

    Default

    ISP: Optus (cable connection)

    Experience: Everywhere. From around 1730hrs-1800hrs Sydney time thru until around 0100hrs-0130hrs Sydney time. It feels like playing on 33.3k dailup. Outside those hours its fine.

    Latency when good: 200-500ms

    Latency when lagging: 900-350,000ms

    The first three octets of my IP: 122.106.47.*

    The results of ping and tracert to 208.94.26.1 (for North America):
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Rory>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=226ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=211ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=212ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=213ms TTL=243

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 226ms, Average = 215ms

    C:\Users\Rory>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms WRT610N [192.168.1.1]
    2 9 ms 11 ms 17 ms 10.62.0.1
    3 19 ms 11 ms 9 ms riv3-ge4-0.gw.optusnet.com.au [198.142.163.221]

    4 8 ms 42 ms 14 ms bla1-ge5-0-0-906.gw.optusnet.com.au [211.29.125.
    41]
    5 12 ms 10 ms 30 ms bla5-ge5-0.gw.optusnet.com.au [211.29.125.245]
    6 170 ms 185 ms 194 ms 203.208.174.105
    7 175 ms 176 ms 171 ms xe-0-1-1-0.laxow-dr3.ix.singtel.com [203.208.149
    .125]
    8 169 ms 169 ms 169 ms 203.208.153.46
    9 169 ms 169 ms 181 ms te4-1.ccr01.lax04.atlas.cogentco.com [154.54.43.
    241]
    10 174 ms 169 ms 177 ms te0-3-0-7.mpd22.lax01.atlas.cogentco.com [154.54
    .44.1]
    11 216 ms 213 ms 219 ms te0-0-0-5.mpd22.iah01.atlas.cogentco.com [154.54
    .0.242]
    12 213 ms 220 ms 211 ms te7-3.mpd01.dfw01.atlas.cogentco.com [154.54.5.1
    29]
    13 222 ms 228 ms 213 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.198]
    14 213 ms 213 ms 226 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.
    Last edited by Bloodwrych; 02-28-2011 at 12:24 AM.

  8. #8
    Soulwalker
    Join Date
    Feb 2011
    Posts
    2

    Default Optus Sucks!

    Optus Australia

    I am experiencing this major lag whenever i am participating in a rift or a large scale invasion starts in my area.

    Not lagging ping: 200 - 400

    Lagging Ping : 800 - 80,000

    Ip: 110.32.5.
    cmd: >ping 208.94.26.1

    94.26.1 with 32 bytes of
    08.94.26.1: bytes=32 time
    08.94.26.1: bytes=32 time
    08.94.26.1: bytes=32 time
    08.94.26.1: bytes=32 time

    ics for 208.94.26.1:
    Sent = 4, Received = 4,
    round trip times in milli
    = 243ms, Maximum = 2103ms


    C:\Users\Sam>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 2 ms 2 ms 1 ms www.routerlogin.com [10.1.1.1]
    2 27 ms 27 ms 27 ms rdl800.ba.optusnet.com.au [198.142.130.26]
    3 27 ms 27 ms 28 ms rdl1-ge10-0.gw.optusnet.com.au [198.142.144.253]

    4 40 ms 41 ms 40 ms bla1-ge5-0-0-905.gw.optusnet.com.au [211.29.125.
    142]
    5 41 ms 40 ms 41 ms bla5-ge5-0.gw.optusnet.com.au [211.29.125.245]
    6 204 ms 200 ms 199 ms 203.208.131.57
    7 198 ms 200 ms 200 ms 203.208.153.46
    8 201 ms 201 ms 201 ms te0-3-0-7.ccr21.lax01.atlas.cogentco.com [154.54
    .1.9]
    9 265 ms 266 ms 277 ms te0-2-0-5.ccr21.iah01.atlas.cogentco.com [154.54
    .0.234]
    10 268 ms 273 ms 439 ms te0-2-0-0.mpd22.iah01.atlas.cogentco.com [154.54
    .1.242]
    11 573 ms 500 ms 530 ms te4-2.mpd01.dfw01.atlas.cogentco.com [154.54.25.
    221]
    12 380 ms 437 ms 449 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.198]
    13 244 ms 244 ms 246 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.
    Last edited by Sammslayer; 02-28-2011 at 02:15 AM.

  9. #9
    Rift Disciple
    Join Date
    Feb 2011
    Posts
    118

    Default

    Quote Originally Posted by Zzinged View Post
    There's already a post similar to this going here:
    http://forums.riftgame.com/showthrea...-your-ISP-here.
    Yeah but Optus (and Orange EU) seem to be the two recurring ISP's which don't work with rift (during peak hours at least for Optus).

    So I thought a general thread for Optus would be useful, as there are quite a few people with this problem and so far I haven't seen any response from Trion since British Throttle fixed their problem for their users.



    EDIT: Also, the game works fine until about 5-6pm EST. Then you will get 1k-150k latency until morning.
    Last edited by Hexicz; 02-28-2011 at 01:30 AM.

  10. #10
    Soulwalker
    Join Date
    Feb 2011
    Posts
    2

    Default

    ISP: Optus Australia

    Experience: Only at night time. Happens no matter what I do. It's unplayable.

    Latency when good: 200-550ms

    Latency when bad: 800 - 100,000+

    First three octets of IP: 122.106.2.***

    The results of ping and tracert to 208.94.26.1 (for North America).

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=201ms TTL=239
    Reply from 208.94.26.1: bytes=32 time=203ms TTL=239
    Reply from 208.94.26.1: bytes=32 time=196ms TTL=239
    Reply from 208.94.26.1: bytes=32 time=195ms TTL=239

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 195ms, Maximum = 203ms, Average = 198ms

    C:\Users\User>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 7 ms 19 ms 9 ms 10.62.0.1
    2 7 ms 6 ms 11 ms riv4-ge5-1.gw.optusnet.com.au [198.142.160.125]

    3 12 ms 24 ms 15 ms mas2-ge10-1-0-905.gw.optusnet.com.au [211.29.125
    .25]
    4 9 ms 12 ms 22 ms mas3-ge11-0.gw.optusnet.com.au [211.29.125.241]

    5 158 ms 200 ms 174 ms 203.208.192.169
    6 159 ms 164 ms 169 ms xe-0-1-1-0.laxow-dr3.ix.singtel.com [203.208.149
    .125]
    7 160 ms 170 ms 159 ms 203.208.153.46
    8 159 ms 157 ms 157 ms te0-3-0-7.ccr21.lax01.atlas.cogentco.com [154.54
    .1.9]
    9 206 ms 196 ms 194 ms te0-1-0-6.ccr21.iah01.atlas.cogentco.com [154.54
    .0.226]
    10 206 ms 195 ms 197 ms te0-1-0-0.mpd21.iah01.atlas.cogentco.com [154.54
    .1.85]
    11 211 ms 199 ms 200 ms te3-4.mpd01.dfw01.atlas.cogentco.com [154.54.25.
    93]
    12 201 ms 199 ms 199 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.198]
    13 215 ms 207 ms 204 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

  11. #11
    Shadowlander tbonerex's Avatar
    Join Date
    Feb 2011
    Location
    Australia
    Posts
    14

    Default

    ISP: Optus Cable

    Normal latency 230ms to 260ms before 8pm

    Normal Latency After 8pm Local 280ms To 320ms

    Latency Spikes After 8pm Local 3000ms to 30,000ms and some times it would disconnect... Worst time so far has been tonight... 3 to 5 second lag!! The Latency meter constantly changing from 500ms to over 100,000!!

    First three octets of IP address
    211.30.49.

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Pete>ping 208.94.26.1 /t

    Pinging 208.94.26.1 with 32 bytes of data:

    Reply from 208.94.26.1: bytes=32 time=291ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=340ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=278ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=262ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=331ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=269ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=249ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=310ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=252ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=307ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=285ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=284ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=329ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=317ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=305ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=259ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=319ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=271ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=279ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=296ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=380ms TTL=243

    Ping statistics for 208.94.26.1:
    Packets: Sent = 21, Received = 21, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 249ms, Maximum = 380ms, Average = 295ms

    tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.100.3
    2 111 ms 23 ms 63 ms 10.90.0.1
    3 16 ms 10 ms 43 ms meb3-ge2-0-9.gw.optusnet.com.au [198.142.163.145]
    4 29 ms 57 ms 69 ms mas1-ge10-1-0-902.gw.optusnet.com.au [211.29.125.98]
    5 39 ms 44 ms 50 ms mas3-ge2-0.gw.optusnet.com.au [211.29.125.237]
    6 253 ms 240 ms 259 ms 203.208.148.97
    7 260 ms 218 ms 318 ms ge-5-0-0-0.laxow-cr2.ix.singtel.com [203.208.183.157]
    8 194 ms 177 ms 192 ms 203.208.153.46
    9 290 ms 224 ms 283 ms te0-2-0-7.ccr21.lax01.atlas.cogentco.com [154.54.24.69]
    10 262 ms 272 ms 289 ms te0-0-0-5.ccr21.iah01.atlas.cogentco.com [154.54.0.222]
    11 312 ms 265 ms 294 ms te7-3.ccr02.dfw01.atlas.cogentco.com [154.54.2.225]
    12 335 ms 263 ms 277 ms vl3830.na41.b003954-1.dfw01.atlas.cogentco.com [38.20.48.202]
    13 328 ms 290 ms 273 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

    Now the good news.. I have gotten a reply from Optus!! After I have wrote them an email AND included a Ticket number that Trion has supplied (so that Optus and Trion can work this out together!)

    Thank you for your email.

    The problem you are experiencing is related to a known issue with slows on international links from our network. Optus Engineering have advised that additional links will be available within the next week, which will resolve this issue.

    If you have any further questions regarding the above information,
    please call our Customer Support Centre on 13 39 37 (24 Hours x 7 Days)

    Kind Regards,


    I do hope this will be fixed... Trully a fantastic game... I wish I could play it I just cant get on to the computer before 8pm... on the weekend I was experiencing lag as well just not that bad

  12. #12
    Soulwalker
    Join Date
    Feb 2011
    Posts
    2

    Default

    Oh cheering! I Really hope that resolves the problem.

  13. #13
    Rift Disciple
    Join Date
    Feb 2011
    Posts
    118

    Default

    Awesome , hopefully that figures it out >.<

    Game is unplayable atm unless you can log on before 5pm, which most people can't D:

    Game is the best MMO I have played since Dofus/GW. It is really immersive, really awesome world.

  14. #14
    Rift Disciple Pitty's Avatar
    Join Date
    Apr 2010
    Posts
    91

    Default

    ISP: Optus

    Experience: Everywhere, even while questing.

    Latency when good: 200-500ms

    Latency when lagging: 8000-150,000ms

    The first three octets of my IP: 220.237.19.*

    The results of ping and tracert to 208.94.26.1 (for North America):
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\1337>ping 208.94.26.1

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=265ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=263ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=286ms TTL=243
    Reply from 208.94.26.1: bytes=32 time=264ms TTL=243

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 263ms, Maximum = 286ms, Average = 269ms


    C:\Users\*****>tracert 208.94.26.1

    Tracing route to vl601.dal-s6501.dal.triongames.com [208.94.26.1]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 8 ms 9 ms 8 ms 10.61.0.1
    3 10 ms 10 ms 8 ms meb3-ge4-1-1.gw.optusnet.com.au [198.142.192.17]
    4 22 ms 20 ms 21 ms mas1-ge10-1-0-902.gw.optusnet.com.au [211.29.125.98]
    5 22 ms 21 ms 24 ms mas3-ge2-0.gw.optusnet.com.au [211.29.125.237]
    6 254 ms 230 ms 226 ms 203.208.190.149
    7 171 ms 171 ms 174 ms 203.208.153.46
    8 218 ms 219 ms 219 ms te0-3-0-7.ccr22.lax01.atlas.cogentco.com [154.54.43.249]
    9 257 ms 256 ms 253 ms te0-2-0-5.ccr22.iah01.atlas.cogentco.com [154.54.27.18]
    10 255 ms * 257 ms te2-1.ccr02.dfw01.atlas.cogentco.com [154.54.3.177]
    11 255 ms 252 ms 268 ms vl3830.na41.b003954-1.dfw01.atlas.cogentco.com [38.20.48.202]
    12 258 ms 261 ms 266 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.
    Last edited by Pitty; 02-28-2011 at 02:21 AM.
    Server: Laethys, Guild: Nefarious, Char: Ebonella

    my web design: http://www.advancedws.com.au
    I7920, x58 ud3r, 2x5870 crossfire, 3x27"@6080x1080 eyefinity, 6gig, 64&128G SSD, g15, g5, win7x64, hvr2200.

  15. #15
    Soulwalker dirtywarta's Avatar
    Join Date
    Jan 2011
    Posts
    4

    Default

    ISP
    Spin australia

    Experienced
    Mostly in open world rifts and invasions,worse times were 7pm-10pm Est Aus and weekends

    Usual Latency
    230-240ms

    Latency when lagging
    800-200000ms

    First three octets of IP address
    115.69.35.

    Pinging 208.94.26.1 with 32 bytes of data:
    Reply from 208.94.26.1: bytes=32 time=217ms TTL=242
    Reply from 208.94.26.1: bytes=32 time=216ms TTL=242
    Reply from 208.94.26.1: bytes=32 time=217ms TTL=242
    Reply from 208.94.26.1: bytes=32 time=216ms TTL=242

    Ping statistics for 208.94.26.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 216ms, Maximum = 217ms, Average = 216ms

    Tracert to 193.105.173.1 (for north America)
    1 1 ms <1 ms <1 ms 192.168.0.1
    2 25 ms 25 ms 25 ms lback9.comcen.com.au [203.23.236.9]
    3 25 ms 25 ms 24 ms core-syd-lns2.comcen.com.au [203.23.236.45]
    4 26 ms 25 ms 24 ms vlan551.22rrc76f000.optus.net.au [59.154.10.17]

    5 25 ms 25 ms 25 ms 61.88.221.71
    6 174 ms 173 ms 174 ms 203.208.192.201
    7 175 ms 174 ms 173 ms 203.208.153.46
    8 182 ms 173 ms 174 ms te3-1.ccr01.lax04.atlas.cogentco.com [154.54.43.245]
    9 176 ms 174 ms 174 ms te0-3-0-7.mpd21.lax01.atlas.cogentco.com [154.54.43.253]
    10 210 ms 211 ms 210 ms te0-2-0-5.mpd21.iah01.atlas.cogentco.com [154.54.0.142]
    11 216 ms 216 ms 216 ms te3-4.mpd01.dfw01.atlas.cogentco.com [154.54.25.93]
    12 215 ms 215 ms 215 ms vl3530.na41.b003954-1.dfw01.atlas.cogentco.com [38.20.48.198]
    13 216 ms 215 ms 216 ms vl601.dal-s6501.dal.triongames.com [208.94.26.1]


    Trace complete.

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