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Thread: Rift hard reboots the computer, any solutions?

  1. #1
    Champion gel214th's Avatar
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    Default Rift hard reboots the computer, any solutions?

    My computer just hard rebooted again while playing RIFT. No warning, no anomalies. It was functioning fine.

    It is not heat, i have that monitored.
    It is not CPU overheating, or video card overheating.
    It is not memory issues, tested that as well.

    It's the game client.

    I have Windows 7 64bit SP1 (this was happening in Beta 7 without SP1).
    ATI Radeon 5800 , catalyst 11.2

    I was playing fine...then it downloaded an Update...and around Meridian it just hard rebooted the machine.

    This...is not good. :-\

  2. #2
    General of Telara Kuldebar's Avatar
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    If you updated to Windows 7 SP1, have you installed the HotFix:

    The operating system may crash when you run a D3D application full-screen in an immediate mode on Windows 7 or on Windows Server 2008 R2

    I have now uninstalled SP1...it appears that it is causing DX9 App crashes and OS resets.

    The HOtfix didn't fix it for me, BUT it might for you.

    If not, consider uninstalling SP1...don't do a system restore, that is not the best method.
    Last edited by Kuldebar; 02-26-2011 at 04:57 PM.

  3. #3
    Champion gel214th's Avatar
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    Quote Originally Posted by Kuldebar View Post
    If you updated to Windows 7 SP1, have you installed the HotFix:

    The operating system may crash when you run a D3D application full-screen in an immediate mode on Windows 7 or on Windows Server 2008 R2

    I have now uninstalled SP1...it appears that it is causing DX9 App crashes and OS resets.

    The HOtfix didn't fix it for me, BUT it might for you.

    If not, consider uninstalling SP1...don't do a system restore, that is not the best method.
    Thanks, running it Windowed. This was happening before I updated to SP1 actually :-\ I thought it wold be fixed by launch, and it was occurring on the Guardian side and I played Defiant.

    I figured one way or another it would be sorted...buuuut....apparently it hasn't been.

    It is very alarming and annoying to have the entire machine just reboot without warning.

  4. #4
    Soulwalker
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    Default Having the same issue...

    My computer is also hard booting within a few minutes of being in the game.

    I've filed a tech support ticket but we'll see. My rig is relatively clean, new and all that good stuff. I monitored my temps and everything seemed fine.

    Sigh...

    Also running SP1 with the hotfix [Issue happened pre-hotfix too].
    Last edited by Johnathonm; 02-26-2011 at 05:40 PM.

  5. #5
    Champion gel214th's Avatar
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    THis just happened to me again.

    Totally random, nothing overheating. Just reboots the entire machine.

    Do we have any estimates for a fix for this from Trion? :-(

  6. #6
    Soulwalker
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    May be you PSU not powerfull enough.
    From Bloodiron

  7. #7
    Zab
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    Quote Originally Posted by Kriegshund View Post
    May be you PSU not powerfull enough.
    This game seems to suck all the power out of every component you have. What size/brand PSU do you have? a cheap power supply can cause random reboots when stressed.

  8. #8
    Soulwalker
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    I have this type for 550 W http://www.chieftec.com/power_A135.html

    but my system does not consume so much, it consumes max half from 550W.

    I have also 5770 radeon, but I have not any grafic issues on Ultra settings, like majority of ppl here.

    May be this problems mostly depends from your Windows configuration.

    Btw all ppl who are playing in windowed mode may try to Enable or Disable WinAero themes. It could help you.
    From Bloodiron

  9. #9
    Soulwalker
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    Quote Originally Posted by Kriegshund View Post
    I have this type for 550 W http://www.chieftec.com/power_A135.html

    but my system does not consume so much, it consumes max half from 550W.

    I have also 5770 radeon, but I have not any grafic issues on Ultra settings, like majority of ppl here.

    May be this problems mostly depends from your Windows configuration.

    Btw all ppl who are playing in windowed mode may try to Enable or Disable WinAero themes. It could help you.
    ATI Driver is known for their bugs. It could be one of the bug that is present there. How about if you try re-installing ATI Catalyst driver and see if it's going to solve your problem.

  10. #10
    Soulwalker
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    Quote Originally Posted by Saboten View Post
    ATI Driver is known for their bugs. It could be one of the bug that is present there. How about if you try re-installing ATI Catalyst driver and see if it's going to solve your problem.
    Thank you mate but the clue is in that I do not have any problems with Rift.
    From Bloodiron

  11. #11
    Soulwalker
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    Quote Originally Posted by Kriegshund View Post
    Thank you mate but the clue is in that I do not have any problems with Rift.
    lol I thought you were the creator of this thread haha, my bad ;)

  12. #12
    Champion gel214th's Avatar
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    Regarding Power supply etc.

    This is a top end boutique system built by Pugetsystems.com

    Code:
    Motherboard	Asus P7P55D Pro	 
    
    CPU	Intel Core i7 QUAD CORE 860 2.8GHz 8MB 95W (Socket 1156 45nm)	 
    
    Ram	Kingston 4GB DDR3-1333 (2x2GB)	 
    
    Video Card	MSI Radeon HD 5870 1GB
    
    Storage
    Hard Drive	Intel X25-M 34nm Gen 2 80GB SATA II 2.5inch SSD
    
    	Comments: Primary drive. 
     
    Western Digital Caviar Black 1.0TB 32MB Cache
    
    	Comments: Secondary drive. 
     
    CD / DVD	Pioneer 22X DVD-RW SATA (black)	 
    
    Case / Cooling
    
    Case	Antec P183 (Gunmetal Finish)	 
    
    Power Supply	Corsair HX 850W Power Supply	 
    
    CPU Cooling	Gelid Tranquillo	 
    
    Additional Cooling	Tuniq TX-2 Thermal Compound	 
    
    Case Fans Upgrade Kit (adjustable speed)
    You also read where I did testing for heat on the graphics card, the CPU and tested the memory. I think I can rule out a hardware issue.

    My Power SUpply is over and above what I need for the components in my machine.

    Do you know of ANY program that forces a HARD REBOOT on an error? That's what is baffling me. There is no blue screen, no heat warning....RIFT just shuts the entire machine down.

  13. #13
    Soulwalker
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    I have also had this happen to me as well, several times over the last few days. Kinda scary. I was afraid it was me, but now I see I'm not the only one.

    /wave

  14. #14
    Soulwalker
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    Quote Originally Posted by gel214th View Post
    Do you know of ANY program that forces a HARD REBOOT on an error? That's what is baffling me. There is no blue screen, no heat warning....RIFT just shuts the entire machine down.
    Your machine is BSODing. Windows just isnt showing it to you. Go into your event viewer and look for the errors in the log.

  15. #15
    Champion Mugze's Avatar
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    Try disabling your RAC task in windows 7.

    Pretty sure that will do the trick.

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