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Thread: Cannot contact Support

  1. #1
    Soulwalker
    Join Date
    Feb 2011
    Posts
    8

    Default Cannot contact Support

    Hello all,

    I tried to contact Rift Support on Phone today and it sais that they are open from 6AM - 6PM (I'd take that will be 9PM to 6PM as stated on the webste ), it is now 9.44 pacific time yet it tells me they are closed. I have some urgent matter to discuss and I would like to phone this,

    Anyone able to assist me explaining why I cannot contact them?

    Greetings,

  2. #2
    Soulwalker
    Join Date
    Feb 2011
    Posts
    8

    Default

    Was anyone able to call 'em yet?

  3. #3
    Rift Master Leiloni's Avatar
    Join Date
    Nov 2010
    Posts
    662

    Default

    Their hours are actually 9am PST to 9pm PST, not EST as it says on the site.

  4. #4
    Champion Naria's Avatar
    Join Date
    Jan 2011
    Location
    Maine, US
    Posts
    555

    Default

    If all else f ails: http://trionworlds.custhelp.com/

    It's a little slow, but you can't hold it against them at this busy a time. They've helped me already. You'll need to make a new account for the support software, and use it to file a ticket.

    I did a bunch of things and a bunch of stuff; now I'm just a casual player.

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