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Thread: No response from trion

  1. #1
    Soulwalker
    Join Date
    Jul 2018
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    Default No response from trion

    I put a help request ticket over 10 days ago and have had no response at all, not even an acknowledgement that someone has looked at the request. I would like some answers. They maybe busy but it doesnt take much to send a reply saying they will be looking into the issue as soon as they can.

  2. #2
    Isp
    Isp is online now
    General of Telara
    Join Date
    Apr 2016
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    950

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    Quote Originally Posted by trancephyre View Post
    I put a help request ticket over 10 days ago and have had no response at all, not even an acknowledgement that someone has looked at the request. I would like some answers. They maybe busy but it doesnt take much to send a reply saying they will be looking into the issue as soon as they can.
    Trion went bankrupt many months ago, they cannot respond you. People wait for 4 month without resolution so your 10 days are only very beginning of the waiting game.
    New player? Apply code TD2TGJH9WGYYLEGC2EMJ or use the link for some free stuff.

  3. #3
    Ascendant Artewig's Avatar
    Join Date
    Oct 2014
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    3,873

    Default

    Quote Originally Posted by trancephyre View Post
    I put a help request ticket over 10 days ago and have had no response at all, not even an acknowledgement that someone has looked at the request. I would like some answers. They maybe busy but it doesnt take much to send a reply saying they will be looking into the issue as soon as they can.


    http://forums.riftgame.com/general-d...r-tickets.html
    Quote Originally Posted by TrionBrasse
    We are absolutely a service industry and you're only as good as your last contact with the customer.

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