No Rift Prime in my Glyph

[Inochi]

My friend gift me patron. But after repair and after reinstal Glyph i still have no Rift Prime in my Glyph launcher. And more... i can not post in Prime forum section. So mb giftable patron did not count?

How can i get Rift Prime?

[toggozuka]

https://rift.trionworlds.com/

You need to go to that page and log in.
If you have Patron, at the bottom of that page you will see "Patron Subscription information" . And

Status: Active
Active Time Remaining

Do you see that?

If you DO then the code was applied. If you do not then if I were you I would contact support.

https://support.trionworlds.com/hc/en-us

[Inochi]

https://rift.trionworlds.com/
Status: Active
Active Time Remaining

Yes. Status active. But still no Glyph update, no Rift Prime. Now i can wrote on Rift Prime forum) And yes i wrote to CS (09 march). They advised me delete my Glyph folder in local file and patch again, run Glyph as admin and etc. All that unfortunately not work.

Live server btw work fine)

And if i for examle find Glyph.exe version NMT and try to patch it to actual version i see error 3015

[Aeryle]

I have exactly the same problem.

CS don't have the solution. They ask me to delete Glyph and reinstall, to clean Glyph cache, to force update with Glyphdownloader.exe, but nothing make Rift prime appear in Glyph. Now the CS send me the same mail as they do some days ago with the same instructions... But theses instructions have no effets...

If a dev read this post and want to help me and all those who have the same problem, the request number is 1055096.

Hope someone will do something because i would like to test Rift prime a little...

[Lynx3d]

Hm I have the Prime entry although I am not a Patron...no idea if it should show up or not.

Although I'd expect the support to ask that first, what is your actual Glyph version?
If you go to settings you should see it in the general settings.
Mine says "STABLE-103-1131-A-234435", although the library_manifest.txt suggests that the current version should be "stable-103-1142-a-235407", but I updated it today...

[Aranka]

as non patron, you will see all the servers available in the left..

you can't enter prime, if not patron.. clicking it will tell you, you will need patron.

NOT seeing the Rift prime..

open task manager (ctrl + alt + del once)
close everything rift/glyph related. (applications & processes)

open the website, click on download glyph.
In the pop up, go for REPAIR. (you will NOT download a full install, just the comparison/fix with the website download)
run this completely and restart glyph.

if you had desktop icons and/or pinned the game to taskbar, you may want to remove those and make a new desktop link and new taskbar pin.

[Aeryle]

I wonder why Trion ignore this problem...

A dev answer would be appreciated because we can't acces something we paid for because of a Glyph problem.

Customer Service do'nt have any solution, so i really hope a dev could answer us and try to solve this problem.

[Aeryle]

Still no Rift Prime on Glyph.

I'm very upset now because the problem is still there 10 days after Prime Launch.
CS don't find any solution (last mail i sent is two days ago and no answer).

So now i hope a dev will read this post and find a solution.

[Inochi]

Still no Rift Prime on Glyph.

I'm very upset now because the problem is still there 10 days after Prime Launch.
CS don't find any solution (last mail i sent is two days ago and no answer).

So now i hope a dev will read this post and find a solution.

I Think i can help y cause now i have Rift Prime in my Glyph

What i done?
1. Uninstall Glyph
2. Go to disk C/Program Files and delete Glyph folder there.
3. Delete Glyph folder in local file in my AppData

All that i done many times and still have problem, but one day I tried
4. Press "Windows" button +R and type regedit
5. Find there Glyph line (i have 4 lines like C/Program Files/....Glyph.exe and etc. ONLY Glyph on y disk C in Prorgam Files) and delete it.
6. Go to install Glyph launcher from Trion site

After that I finally got Glyph with Rift Prime

[Seshatar]

Opt-out for Glyph Beta - fixed it for me.

[Aeryle]

I've tried your two solution... Thank for trying to help.

Unfortunatly, the problem is still there.
No Rift Prime on my Glyph.

I don't understand why Trion don't push an installer to force Rift Prime to be here.

I don't understand why after 11 days Trion don't answer me with a valid solution.

[TrionBrasse]

This is a really strange issue, and I am sorry that our CS folks have been unable to help resolve it in a few cases. Please DO continue to report the issues, and what has resolved them, if anything.
We'll do all we can to review things on our end as well. We want to ensure that game-blocking frustrations are resolved as fast as possible!
Brasse

[Aeryle]

Finally CS find a solution.
Reinstall Glyph with Windows in "mode sans échec" (don't know the name in english) activated make rift prime appears in Glyph.