What is the average turn around time on support tickets that others are experiencing? I've submitted one three days ago and have not received any acknowledgement.
For me, it's usually 3-5 days. Depending on the issue and how many tickets they have, it could be up to a week or longer.
And keep in mind business days.
Not just the weekend but they may have had Monday off.
Last edited by forbiddenlake; 02-21-2017 at 06:36 AM.
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Originally Posted by forbiddenlake And keep in mind business days.
Not just the weekend but they may have had Monday off. Ah, good point. From someone that didn't get Monday off, I tend to forget that.
Hello! While Customer Service is operational 24/7 and through all holidays, we are experiencing a higher ticket volume than normal, and this is causing some delay in ticket response times. We will address your ticket as soon as we are able.
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