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  Click here to go to the first Rift Team post in this thread.   Thread: Continual Constant Disconnects

  1. #1
    Rift Disciple Hayfa's Avatar
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    Default Continual Constant Disconnects

    Hello. Late yesterday I was doing IAs for my weekly and I was talking with some friends. I began to suddenly disconnect from the server, as if I had been dropped because of extremely high latency or a connection dropout. I was always able to click reconnect and immediately reconnect and load back in but between 30 seconds to 2 minutes I'd be booted again. It did not stop all night and it has continued into this morning.

    Here's what I've tried:

    1. Because I was messaging someone on the rift app when this began (because I couldn't reply in-game) I reloaded the app, logged out of the app, turned off the app and deleted the app. Nothing helped.

    2. Tried logging into another character.

    3. I rebooted rift, glyph and my pc individually and all at once.

    4. Checked my connection: my connection to all my other games (and the internet in general) is solid and unbroken. I reset my router anyway.

    5. Tried waiting a few hours before trying again.

    6. I attempted to repair rift so glyph could check for errors.

    None of this worked. So...at this point I'm pretty sure the issue isn't on my side. I am not sure it was the recent patch because I had been playing on the patch all day.

    Also, on a completely different note, your mobile app is bugged like crazy for the iPhone. It won't go past the select region screen, it'll just keep popping up.

    Anyway, incoming spam.

  2. #2
    Rift Disciple Hayfa's Avatar
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\XXXX>ping auth2.triongames.com

    Pinging auth2.triongames.com [208.94.26.140] with 32 bytes of data:
    Reply from 208.94.26.140: bytes=32 time=69ms TTL=249
    Reply from 208.94.26.140: bytes=32 time=68ms TTL=249
    Reply from 208.94.26.140: bytes=32 time=70ms TTL=249
    Reply from 208.94.26.140: bytes=32 time=69ms TTL=249

    Ping statistics for 208.94.26.140:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 68ms, Maximum = 70ms, Average = 69ms

    C:\XXXXXXXX>ping rift-update.dyn.triongames.com

    Pinging gsb1.wpc.v1cdn.net [93.184.215.131] with 32 bytes of data:
    Reply from 93.184.215.131: bytes=32 time=45ms TTL=58
    Reply from 93.184.215.131: bytes=32 time=46ms TTL=58
    Reply from 93.184.215.131: bytes=32 time=47ms TTL=58
    Reply from 93.184.215.131: bytes=32 time=45ms TTL=58

    Ping statistics for 93.184.215.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 45ms, Maximum = 47ms, Average = 45ms

    C:\XXXXXXXX>ping 208.94.27.1

    Pinging 208.94.27.1 with 32 bytes of data:
    Reply from 208.94.27.1: bytes=32 time=69ms TTL=250
    Reply from 208.94.27.1: bytes=32 time=71ms TTL=250
    Reply from 208.94.27.1: bytes=32 time=70ms TTL=250
    Reply from 208.94.27.1: bytes=32 time=70ms TTL=250

    Ping statistics for 208.94.27.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 69ms, Maximum = 71ms, Average = 70ms

  3. #3
    Rift Disciple Hayfa's Avatar
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    Default

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\XXX>tracert auth2.triongames.com

    Tracing route to auth2.triongames.com [208.94.26.140]
    over a maximum of 30 hops:

    1 38 ms 38 ms 39 ms 184-158-95-1.dyn.centurytel.net [184.158.95.1]
    2 38 ms 37 ms 57 ms 173-248-64-148.centurylink.net [173.248.64.148]

    3 39 ms 38 ms 44 ms bb-lcrswixc-jx9-01-ae0.core.centurytel.net [206.
    51.69.73]
    4 56 ms 54 ms 55 ms min-edge-09.inet.qwest.net [209.180.14.205]
    5 68 ms 68 ms 69 ms dax-edge-03.inet.qwest.net [67.14.2.174]
    6 70 ms 71 ms 70 ms 67.133.189.94
    7 69 ms 69 ms 70 ms border1.pc2-bbnet2.dal004.pnap.net [216.52.191.8
    1]
    8 73 ms 72 ms 68 ms trionwn-5.border1.dal004.pnap.net [72.5.252.66]

    9 70 ms 69 ms 70 ms 140.26.94.208.dal.triongames.com [208.94.26.140]


    Trace complete.

    C:\XXXXXXXXXXXXXX>tracert rift-update.dyn.triongames.com

    Tracing route to a308.g.akamai.net [23.212.53.222]
    over a maximum of 30 hops:

    1 39 ms 38 ms 39 ms 184-158-95-1.dyn.centurytel.net [184.158.95.1]
    2 39 ms 39 ms 39 ms 173-248-64-148.centurylink.net [173.248.64.148]

    3 38 ms 37 ms 38 ms bb-lcrswixc-jx9-01-ae0.core.centurytel.net [206.
    51.69.73]
    4 55 ms 56 ms 57 ms min-edge-09.inet.qwest.net [209.180.14.205]
    5 69 ms 75 ms 69 ms dax-edge-03.inet.qwest.net [67.14.2.174]
    6 70 ms 70 ms 70 ms 63.149.189.254
    7 71 ms 72 ms 71 ms a23-212-53-222.deploy.static.akamaitechnologies.
    com [23.212.53.222]

    Trace complete.

    C:\XXXXXX tracert 208.94.27.1

    Tracing route to dal-r11-s6501.dal.triongames.com [208.94.27.1]
    over a maximum of 30 hops:

    1 38 ms 38 ms 39 ms 184-158-95-1.dyn.centurytel.net [184.158.95.1]
    2 38 ms 37 ms 37 ms 173-248-64-148.centurylink.net [173.248.64.148]

    3 38 ms 39 ms 39 ms bb-lcrswixc-jx9-01-ae0.core.centurytel.net [206.
    51.69.73]
    4 55 ms 56 ms 55 ms min-edge-09.inet.qwest.net [209.180.14.205]
    5 69 ms 129 ms 69 ms dax-edge-03.inet.qwest.net [67.14.2.174]
    6 70 ms 71 ms 71 ms 67.133.189.94
    7 69 ms 69 ms 70 ms border1.pc2-bbnet2.dal004.pnap.net [216.52.191.8
    1]
    8 70 ms 69 ms 71 ms dal-r11-s6501.dal.triongames.com [208.94.27.1]

    Trace complete.

  4. #4
    Rift Disciple Hayfa's Avatar
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    Oct 2011
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    Default

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\xxxx>tracert 208.94.25.40

    Tracing route to 208.94.25.40 over a maximum of 30 hops

    1 38 ms 38 ms 39 ms 184-158-95-1.dyn.centurytel.net [184.158.95.1]
    2 37 ms 39 ms 39 ms 173-248-64-146.centurylink.net [173.248.64.146]

    3 55 ms 56 ms 55 ms min-edge-09.inet.qwest.net [209.180.14.205]
    4 69 ms 70 ms 69 ms dax-edge-03.inet.qwest.net [67.14.2.174]
    5 71 ms 70 ms 69 ms 67.133.189.94
    6 69 ms 68 ms 70 ms border1.pc2-bbnet2.dal004.pnap.net [216.52.191.8
    1]
    7 69 ms 70 ms 71 ms trionwn-5.border1.dal004.pnap.net [72.5.252.66]

    8 70 ms 71 ms 69 ms 208.94.25.40

    Trace complete.

    C:\Users\xxx>tracert 208.94.25.11

    Tracing route to dal-r206u47.dal.triongames.com [208.94.25.11]
    over a maximum of 30 hops:

    1 39 ms 39 ms 41 ms 184-158-95-1.dyn.centurytel.net [184.158.95.1]
    2 38 ms 39 ms 38 ms 173-248-64-148.centurylink.net [173.248.64.148]

    3 38 ms 38 ms 37 ms bb-lcrswixc-jx9-01-ae0.core.centurytel.net [206.
    51.69.73]
    4 57 ms 55 ms 54 ms min-edge-09.inet.qwest.net [209.180.14.205]
    5 111 ms 69 ms 69 ms dax-edge-03.inet.qwest.net [67.14.2.174]
    6 71 ms 70 ms 69 ms 67.133.189.94
    7 69 ms 70 ms 69 ms border1.pc2-bbnet2.dal004.pnap.net [216.52.191.8
    1]
    8 69 ms 70 ms 70 ms trionwn-5.border1.dal004.pnap.net [72.5.252.66]

    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  5.   This is the last Rift Team post in this thread.   #5
    Community Manager Fasti's Avatar
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    Default

    You mentioned restarting your router, but just to make sure, did you also restart your modem? You'll want to make sure to leave both unplugged from the power for about one minute before plugging them in again.

    Also, try modifying your DNS settings to see if that improves your connection stability.

  6. #6
    Rift Disciple Hayfa's Avatar
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    My connection is stable with everything EXCEPT rift. It's ONLY rift that is giving me issues, none of my other games. I just got done playing a few hours of killing floor (a shooter where you'd notice any latency dropouts).

    But yes, I did all of those things. No change.
    Last edited by Hayfa; 11-26-2014 at 07:01 AM.

  7. #7
    Customer Support GM Hummingbird's Avatar
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    Since you're able to connect to other games just fine, I would suggest making sure the proper ports are open for RIFT.

    Generally you will want to update your router firmware, then you can open TCP ports 6520 - 6540 for all traffic through your router. As these steps can vary, you can find the steps to do this in your router's documentation.

  8. #8
    Rift Disciple Hayfa's Avatar
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    None of that has changed and all of it is updated, ports open, firewalls open for rift etc. It doesn't seem to me to be a connection issue on my end. I experience no slowdown, no jerkiness, nothing. I'm able to do everything perfectly until suddenly I'm booted.

    When I was looking through other threads here I saw someone else had a similar issue here:

    http://forums.riftgame.com/technical...ll-sudden.html

    I will get disconnected while riding through the world, however.

  9. #9
    Customer Support GM Hummingbird's Avatar
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    Hey there,

    You should have an update on your ticket, but go ahead and relog to see if this is still occurring. If you're still having trouble, please update your ticket so we can look further into this for you.
    Thanks!

  10. #10
    Rift Disciple Hayfa's Avatar
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    Quote Originally Posted by Hummingbird View Post
    Hey there,

    You should have an update on your ticket, but go ahead and relog to see if this is still occurring. If you're still having trouble, please update your ticket so we can look further into this for you.
    Thanks!
    GM Hummingbird #1 WW

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