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Thread: support service doesnt work

  1. #1
    Soulwalker
    Join Date
    Oct 2014
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    1

    Default support service doesnt work

    well i buy credits last sunday but i dont have it yet i send 2 tickets and i have no answer i have patron pass and i cant use the live chat and i dont know why

  2. #2
    Shadowlander Laarsha's Avatar
    Join Date
    Mar 2011
    Posts
    31

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    i have same issue live chat is not working it would seem, tickets are not being replied to either...
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    http://forums.majorgeeks.com/showthread.php?t=35407

  3. #3
    Telaran ulborn's Avatar
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    Jan 2011
    Location
    New Hampshire
    Posts
    64

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    I have been waiting for a response from a GM for 3 weeks. About a week ago, I got an e-mail saying that since I had not updated my issue in 5 days that they were going to boot it from the system and consider it solved! I immediately updated my ticket, and I'm still waiting. I have lost all respect for Trion over the past 3 weeks. That is an outrageous amount of time to make a customer wait for you to even say "we are aware of the issue", or "please give me X information", but I have heard nothing.
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  4. #4
    Soulwalker
    Join Date
    Nov 2013
    Posts
    7

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    Quote Originally Posted by ulborn View Post
    I have been waiting for a response from a GM for 3 weeks. About a week ago, I got an e-mail saying that since I had not updated my issue in 5 days that they were going to boot it from the system and consider it solved! I immediately updated my ticket, and I'm still waiting. I have lost all respect for Trion over the past 3 weeks. That is an outrageous amount of time to make a customer wait for you to even say "we are aware of the issue", or "please give me X information", but I have heard nothing.
    I've been waiting for over 3 weeks as well for ANY type of response. Is Trion going out of business, is anyone still working there?

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