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Thread: Character gone after merge

  1. #1
    Soulwalker
    Join Date
    Oct 2014
    Posts
    1

    Default Character gone after merge

    I stop to playing before the merge, I wanted to go back to play but I can not find my character.
    I went back into my account, I logged in, I reinstalled the game, but when I enter, I see only 6 server with 0 character, my friends they see 1 more (Trial with characters)
    on game my character is on "server unknow"
    any ideas? ( i make a ticket but no reponse atm)


    p.s.
    sorry for my bad english

  2. #2
    Ascendant forbiddenlake's Avatar
    Join Date
    Jun 2013
    Posts
    5,727

    Default

    check you are on the right datacenter (NA / EU)
    check ALL shards, EVEN if they say "0" - this could be a lie
    contact support (this post is not contacting support)

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