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  Click here to go to the first Rift Team post in this thread.   Thread: Old account, all characters gone?

  1. #1
    Soulwalker
    Join Date
    Oct 2014
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    1

    Default Old account, all characters gone?

    My characters were all on Wolfsbane and Faeblight but all shards read 0. I made a new toon and logged in to see if they would show but nothing.

  2. #2
    Ascendant Crithappens's Avatar
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    Jul 2011
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    2,068

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    If you are absolutely sure you're on the same account (pro tip: most people who have this problem really aren't) then you need to submit a support ticket. The forums cannot help you with this.
    Rahka@Wolfsbane

  3.   This is the last Rift Team post in this thread.   #3
    Community Manager Fasti's Avatar
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    Mar 2013
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    Quote Originally Posted by V0rtex View Post
    My characters were all on Wolfsbane and Faeblight but all shards read 0. I made a new toon and logged in to see if they would show but nothing.
    I took a look around and it definitely seems like there is another email you would want to use when logging in. If you've submitted a ticket make sure to add your character names to it so we can try to track them down for you.

  4. #4
    Ascendant forbiddenlake's Avatar
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    Jun 2013
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    make sure you are on the right cluster (EU/NA)
    check ALL shards MANUALLY (the '0' count can lie)
    submit a ticket
    Last edited by forbiddenlake; 10-09-2014 at 06:01 AM.

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