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Thread: Ticket

  1. #1
    Soulwalker
    Join Date
    Mar 2011
    Posts
    7

    Default Ticket

    4 days on ticket and no respons . is that the normal support in this game ?

  2. #2
    Soulwalker
    Join Date
    Oct 2014
    Posts
    4

    Default

    Seems like it. Tomorrow will be 7 days or 168 for me. No follow up. Patience I assume.

  3. #3
    Soulwalker
    Join Date
    Oct 2014
    Posts
    23

    Default its normal

    need help to, support completely unresponsive

  4. #4
    Rift Master
    Join Date
    Apr 2014
    Posts
    628

    Default

    From what I read on the forum (hearsay, not voice of experience), current wait times hover between weeks and months. I've read variable experiences on live chat - from 6 hour waits to near immediate. So while I wouldn't have considered this 'normal' 6 months ago, it appears that it might be the new 'normal' now. Hopefully just temporarily while they work on the expansion.

  5. #5
    Soulwalker
    Join Date
    Oct 2014
    Posts
    4

    Default

    6 hours from a week now. If AA is to blame then just sucks.

  6. #6
    Soulwalker
    Join Date
    Oct 2014
    Posts
    23

    Default support helped me out

    Quote Originally Posted by dotheycare View Post
    need help to, support completely unresponsive
    took about a week, it was very uncomfortable to feel completely abandoned and live chat was a negative experience.

    All well that ends well.

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