I put in a ticket 14 days ago and have received no response. so maybe a player can help me....

I bought 2 new copys of the original Rift collector edition one for me and one for my wife. they were new unopened and had everything inside. including the flash drive.... I entered the code into the website and received i few things. but i received a spider mount instead of a turtle mount and did not get the upgraded backpack..... i could care less about most of the stuff i just want my 24 slot Upgrade..... i know it replaces the 20 slot one and it is not an extra..... i did receive the 2 free bag slots.

both accounts received the same thing

Any help for anyone would be grateful at this time