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  Click here to go to the first Rift Team post in this thread.   Thread: Help! Glyph Not sending authentication key to my Email.

  1. #1
    Soulwalker
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    Aug 2014
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    Default Help! Glyph Not sending authentication key to my Email.

    Help! I can't log into my rift account. Glyph is asking me for a authentication key which has not been sent to my email account. When i press the resend code button it says a new authentication code has been sent to your email. However when i check my emails my in box is empty i have been waiting for a email for over 12hrs now. Please can someone help me?

  2. #2
    Soulwalker
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    Jun 2013
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    Default

    Check your spam folder, as it may have went there.

  3. #3
    Soulwalker
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    Aug 2014
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    Default

    Its empty Thanks for the suggestion.

  4. #4
    Soulwalker
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    Double check your email address. It may sound silly but make sure what is linked to Rift is the one you're checking.

  5. #5
    Soulwalker
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    Default

    Its the correct email.

  6. #6
    Rift Disciple JohnnyNonsense's Avatar
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    Default I'm having the same issue

    First, there was a problem with some DLL, and glyph wouldn't run at all. So I reinstalled glyph. It then ran, but then didn't trust me, and wouldn't let me log in until I responded to their email. They never send the email.

    Is there a way to play this without glyph? It seems like it only adds extra modes of failure.

  7. #7
    Rift Disciple JohnnyNonsense's Avatar
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    Default

    Quote Originally Posted by JohnnyNonsense View Post
    First, there was a problem with some DLL, and glyph wouldn't run at all. So I reinstalled glyph. It then ran, but then didn't trust me, and wouldn't let me log in until I responded to their email. They never send the email.

    Is there a way to play this without glyph? It seems like it only adds extra modes of failure.
    Nevermind, I'm using GMAIL, and it placed the message in a "Promotions" tab - some filtering mechanism.

    (Tried to edit my original message, but it wouldn't let me).

  8. #8
    Soulwalker
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    Default

    OMG! Thank you. I found the mail in the promotions tab.

  9.   Click here to go to the next Rift Team post in this thread.   #9
    Community Manager Fasti's Avatar
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    Default

    Hey all!

    Glad to see you were able to find those emails. We have a warning about the Gmail Promotions folder getting these emails on our support site, if anyone else runs into trouble.

    Thanks!
    Last edited by Fasti; 08-30-2014 at 11:28 PM.

  10. #10
    Soulwalker
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    Sep 2014
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    Default

    I haven't gmail, and i havent autenticate code. What can i do? I use resend option.

  11. #11
    Soulwalker
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    Default

    Quote Originally Posted by Kazeshin View Post
    I haven't gmail, and i havent autenticate code. What can i do? I use resend option.
    This is #issing me off! I have a couple of trion accounts for different games and they are all asking for this stupid code crap and they NEVER SEND the code email or even the email verification message. I tried a dozen times last night only to find this morning (some 12 hrs later) that I had all these codes arrive in my email ... WTF?! It took 12 hrs to get these codes!? The of course when I try to use the most recent received one it was rejected. Asking for a resend results in more hrs wait which again results in rejection of the code - presumably because the ****ing thing had expired by the time it arrived!! I have even tried contacting support - what a joke - no reply there either. And yes, I have checked every possible folder where ANY email might end up - it just never arrives until many hours after requesting it.

  12. #12
    Soulwalker
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    Sep 2014
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    Default Code

    Hi together,

    ill just drop my experience here:

    Glyph is asking me for the auth code, i go check my mail (mail is definately correct since Registration mail was working fine) but i did not recieve any. Spam Folder is empty and also every single tab on my GMAIL Account is empty, id really like to Play the game but since 2 weeks i cannot due to not recieving this auth code mail

    Any help???

    Cheers,
    Vescor

  13. #13
    Soulwalker
    Join Date
    Sep 2014
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    1

    Default fuuuuuuuuuuuuuu

    When i press "resend code" button " (i've checked everywhere. no email)
    it says "page is unavailable" WTF?!
    I've pressed it 10-20 times and every time THIS happens

  14. #14
    Soulwalker
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    Aug 2014
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    Default

    Same thing is happening to me, double checked account email. checked spam folder (it is not a gmail account) and still not getting an email. What gives?

  15.   This is the last Rift Team post in this thread.   #15
    Community Manager Fasti's Avatar
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    Default

    Anyone who runs into this issue should submit a ticket so we can get this addressed as soon as possible. If you can't access your account, you can still submit a ticket by sending an email to support@trionworlds.com.

    Thanks!

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