Players will sometimes run into an issue in RIFT where they find themselves staring at the character creation screen, but have no buttons to interact with. Often, you will just see an empty room with some pillars, and have no way to get beyond this screen.
This issue is caused by an absence of DirectX 9 files from newer versions of Windows. Installing the files from this version of DirectX 9 will get you up and running. Just restart the game after the installation is complete. If you continue to see this error, install this DirectX file as well, restart your PC, and launch the game again.
These older files will not replace your newer version of DirectX, it is simply adding the extra files that RIFT needs. I hope this comes in handy for you!
If you experience any other technical problems with RIFT, feel free create a forum post, or submit a ticket to our support team for one on one assistance.
Thanks very much!