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  Click here to go to the first Rift Team post in this thread.   Thread: Can't login to my main account because of mobile authenticator

  1. #1
    Soulwalker
    Join Date
    May 2014
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    4

    Default Can't login to my main account because of mobile authenticator

    Greetings, I recently formatted my smartphone (therefore removing the current authenticator that is bound to my main account)

    I've tried the removing mobile authenticator step-by-step, but once I click the link, saying that I don't have access to my mobile authenticator, I get this message "Automated removal of your authenticator is not available for you at this time. Please contact Customer Service for assistance."

    I've submitted 1 in-game ticket and 1 on the support page
    yet, the one on the support page gave me an automated answer, instead of a GM. which is ludicrous since it leads no where.

    Some help would be appreciated as I've waited 2 days for answers and not gotten anything.

  2.   Click here to go to the next Rift Team post in this thread.   #2
    Community Manager Fasti's Avatar
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    Mar 2013
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    Default

    Please email us at support@trionworlds.com from the email address on the account with an authenticator. Once you have a reference number, you can send it to me here on the forums in a Private Message, and I will make sure the ticket gets placed in the proper queue .

    Sorry for the headaches, but we will get you fixed up!
    Last edited by Fasti; 05-01-2014 at 03:31 AM.

  3. #3
    Soulwalker
    Join Date
    May 2014
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    4

    Default

    I've sent the e-mail

  4.   This is the last Rift Team post in this thread.   #4
    Community Manager Fasti's Avatar
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    Default

    Quote Originally Posted by Frossenkjerring View Post
    I've sent the e-mail
    Thanks very much! Shouldn't take much longer.

  5. #5
    Soulwalker
    Join Date
    May 2014
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    Default

    was a bit uncertain when it came to the rift game code, does the beta invite code I got from nvidia count?

  6. #6
    Soulwalker
    Join Date
    May 2014
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    Default

    issue is resolved!

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