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  Click here to go to the first Rift Team post in this thread.   Thread: Need Help Getting game to launch

  1. #1
    Soulwalker
    Join Date
    Oct 2013
    Posts
    3

    Default Need Help Getting game to launch

    Hi,

    i played rift about 2-3 months ago but i have an old computer and it ran slowly.
    a friend took my pc and sorted it out so it ran faster(im not very good with pc's)

    since then i have re-installed rift but it wont launch it flashes to a black screen and then pops up an errorhandler.

    iv tried looking all over for a fix but nothing is working.

    i am running on win xp if that is an issue and also i use my pc on an old 27inch tv incase that is an issue.

    All help and advise will be gratefully appreciated.
    if my dxdiag will help i can post that too.

  2. #2
    Telaran
    Join Date
    Mar 2011
    Posts
    50

    Default

    Have you....

    1. Run the recovery tool in the patcher
    2. Uninstalled then reinstalled

  3. #3
    Soulwalker
    Join Date
    Oct 2013
    Posts
    3

    Default

    yes just done all that and still wont work

  4.   Click here to go to the next Rift Team post in this thread.   #4
    Customer Support Specialist GM Aithusa's Avatar
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    Sep 2013
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    351

    Default

    If I may give some tips, sounds like something is crashing your game at start up. Could be a new program or something running now that was not before. I have seen this issue many times, and should be an easy fix. If you just want to go ahead and submit a ticket, a GM can help you out of this problem.

  5. #5
    Soulwalker
    Join Date
    Oct 2013
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    3

    Default

    ok thanks i dont think there is anything new (not that im aware of)
    ill submit a ticket tho thanks

  6.   This is the last Rift Team post in this thread.   #6
    Customer Support Specialist GM Aithusa's Avatar
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    Sep 2013
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    351

    Default

    Thanks for taking the time to submit a ticket. I would just rather people be safe than sorry.

  7. #7
    Soulwalker Audriana's Avatar
    Join Date
    Oct 2013
    Posts
    9

    Default Drivers

    That sounds like a video driver that is bad forcing the game to exit. Usually happens if using a set of modded drivers or even beta versions of drivers. What kind of video card are you using?
    Updated DX? If installed and you tried to use a custom dx9 dll to run the game that could cause the issue as well.

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