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Thread: Cannot contact support via the Email

  1. #1
    Soulwalker
    Join Date
    Jun 2013
    Posts
    1

    Default Cannot contact support via the Email

    So i'm trying to get ahold of customer support for a code I applied that doesn't seem to appear on my account...

    When I click on the Ask a question link for email support I get the following page..

    https://auth.trionworlds.com/auth?error_code=7

    attempted with multiple browsers... same issue.

  2. #2
    Soulwalker
    Join Date
    May 2013
    Posts
    24

    Default

    Have been trying for 2 days to get in touch or just get some answers on the forums but it seems they don't reply any more now its going F2P.

    I am having problems registering my credit card i want to give them money but i cant because the account site is broken,email support broken,Live Chat not working,Forums no response.

    I just give up.

  3. #3
    Ascendant Rounded's Avatar
    Join Date
    Sep 2011
    Posts
    2,421

  4. #4
    Soulwalker
    Join Date
    May 2013
    Posts
    24

    Default

    Thanks for the link but live chat is broken as I said in my post above.

  5. #5
    Ascendant Rounded's Avatar
    Join Date
    Sep 2011
    Posts
    2,421

    Default

    Disable all browser addons and create an exception to your firewall software for the browser.

    The chat is working 100% for me so it might be a software issue at your end.

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