I've had a horrendously unreliable connection to Rift the last 24 hours.
My ping has been spiking between 250 and 4435ms.
I play from Australia and 184-235ms is standard on my connection.
I've run a series of Trace Routes to auth2.triongames.com which is the address given in the support center.
nb: Hop 6-7 is crossing the Pacific and those are the times I usually get when connecting.
As you can see the connection problems are not on my end at all and are either within Trion's network or their connection to the Dallas exchange.