I wanted to make a point of thanking the GM's especially Stormbringer for helping one of my guild mates with a problem that would have lead to him having to quit the game.
Without going into any detail a problem with his account resulted in his lvl 50 HK geared characters disappearing from the server we play on. This was NOT the result of hacking.
After a lengthy discussion with the GM's where confusion arose around what had happened and why, Stormbringer took an active role in resolving the situation. It's not all sorted yet but progress so far has inspired confidence in the GM's wanting and trying to help.
In a world where these forums only seem to be populated by people unhappy with the game I thought it would be nice to give credit and recognition where it is due.
Let's take the time to thank Trion when they've done a good job, why not add your positive experiences here?
On behalf of The Order of the Sacred Heart thanks to Stormbringer and the rest of his colleagues at Trion support.