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Thread: seriously disappointed in the lack of customer support

  1. #1
    Soulwalker
    Join Date
    Feb 2011
    Location
    Birmingham Ala
    Posts
    16

    Default seriously disappointed in the lack of customer support

    I have been playing since release and off and on all through this time i keep getting "unable to process your login request please reenter user name and password".
    This usually happens after updates and will lock me out for up to 2 days.
    After several tickets to CS all I get for an answer is open command prompt and do a dns flush.
    This has worked once now it does absolutely nothing I sent in a ticket on that and CS just says try it again.

    So far I have done
    1 dns flush
    2 renewed ip on router
    3 made sure firewall has rift on allow all list and made sure rift was being run with admin privileges
    4 dns flush again
    5 reinstalled rift through steam

    I am still unable to solve this issue ....going to turn in yet another ticket to CS (expecting the same response to flush dns)

    Is there anyone else having this issue or anyone who might have some suggestions as to how to fix this?

    At this point I am regretting that I signed up for a 6 month sub.
    Last edited by dragonstar982; 04-29-2011 at 11:22 AM.

  2. #2
    Plane Walker
    Join Date
    Feb 2011
    Posts
    487

    Default

    Wild shot.

    Try setting primary DNS to 8.8.8.8
    EU - Whitefall - Rhamza
    EU - Bloodiron - Ramza

  3. #3
    Soulwalker
    Join Date
    Feb 2011
    Location
    Birmingham Ala
    Posts
    16

    Default

    thanks for the tip Ramza
    Unfortunately it did not work either. I came home earlier and tried logging in and sure enough it worked did dailies real quick, logged out to eat came back and surprise surprise I'm locked out again.

    This really sucks and still no help from CS.

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