Ok now I LOVE this game its awesome, I just have one small problem.

I did the defiant quest that is supposed to give the Planar Lure ability, I never got the ability and have raised a ticket... its been almost 4 days and all i have had is a generic response saying that I should expect better customer service and to reply saying yes i still need assistance...

I have tried going back to repeat the quest but it is not offered and i keep walking past planar rifts which i wish i could open but sadly no...

Please please could one of the devs explain what happened to cause this bug and if anything is being done to prevent it on new characters... and explain what is going on with the customer service is it just understaffed?