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Thread: Always a 20 second disconnect

  1. #1
    Soulwalker
    Join Date
    Mar 2011
    Posts
    22

    Default Always a 20 second disconnect

    I am having trouble with connecting from my very first log in, and have had the same issue for a weeks worth of trying.

    I can create characters and get in game, but after about 20 seconds it disconnects me and gives me this message: http://img51.imageshack.us/i/errorgo.jpg/
    If I try to log in right after the first disconnect it says I am already in game with another character and I need to log off that one first. I can run my character as far as I can make it in 20 seconds, but whenever I try again it always puts me back at the starting point. I have tried different servers, same result.

    This is from a campus internet, plugged into the wall. I have called campus IT and they say that they allow online gaming. The guy I talked to (who I'm not sure knows what he's talking about) said that it is probably because the game is accessing the internet in a way that shows up as a p2p file sharing program and the campus firewall boots it. That is just his guess though.

    Here is my tracert info:

    1 <1 ms <1 ms <1 ms 10.32.170.2
    2 <1 ms <1 ms <1 ms 69.6.99.1
    3 12 ms 26 ms 11 ms vlan800.syrcnypth-swt03.nyroc.rr.com [24.92.228.
    105]
    4 10 ms 10 ms 10 ms ge-0-1-0.syrcnycsr-rtr03.nyroc.rr.com [24.24.21.
    154]
    5 13 ms 13 ms 13 ms ae10-0.rochnyei-rtr000.nyroc.rr.com [24.24.21.22
    1]
    6 28 ms 28 ms 28 ms ae-3-0.cr0.chi10.tbone.rr.com [66.109.6.72]
    7 28 ms 28 ms 28 ms ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153]
    8 28 ms 28 ms 28 ms te0-2-0-7.ccr22.ord03.atlas.cogentco.com [154.54
    .11.145]
    9 28 ms 28 ms 28 ms te0-2-0-1.ccr22.ord01.atlas.cogentco.com [154.54
    .29.21]
    10 50 ms 50 ms 50 ms te0-4-0-5.ccr22.mci01.atlas.cogentco.com [154.54
    .45.149]
    11 50 ms 50 ms 50 ms te4-7.ccr02.dfw01.atlas.cogentco.com [154.54.25.
    209]
    12 50 ms 50 ms 50 ms vl3830.na41.b003954-1.dfw01.atlas.cogentco.com [
    38.20.48.202]
    13 51 ms 51 ms 51 ms 38.104.205.202
    14 50 ms 50 ms 50 ms 31.27.94.208.dal.triongames.com [208.94.27.31]

    Trace complete.

    So what are my options?

    I can go in person to IT and see what's up. Could it be as simple as them putting Rift on the "Acceptable" list so it gets through their firewall?
    Or is it something on Trion's end that they need to fix?
    Or should I buy a VPN to get past security?

    Thanks for the help. I'm getting desperate and hope I don't have to cancel my subscription.

  2. #2
    Soulwalker
    Join Date
    Mar 2011
    Posts
    22

    Default

    So, just a small update.

    I started a Trion support ticket, no response yet. I also made several exemptions for my windows firewall for Rift, and made sure my antivirus wasn't responsible for the disconnect.

    Monday I guess I'll try to go talk to campus IT.

  3. #3
    Soulwalker
    Join Date
    Mar 2011
    Posts
    22

    Thumbs up

    I got in game! I don't know how, but I played for a couple hours yesterday for the first time. Maybe there was something in the patch that fixed my issue.

    Booya.

  4. #4
    MrT
    MrT is offline
    Plane Touched MrT's Avatar
    Join Date
    Feb 2011
    Location
    Gotham
    Posts
    229

    Default

    Quote Originally Posted by Uncle Shags View Post
    I got in game! I don't know how, but I played for a couple hours yesterday for the first time. Maybe there was something in the patch that fixed my issue.

    Booya.
    Patches tend to cause alot of issues for some folk - i kept gettin d/c's last week on a hot fix after 2 mins in game;

    Just one of those "flaws" i ghuess
    "I PITTY THE FOOL, SUCKAH !!"

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