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Thread: Account Server Blacklisted my ISP

  1. #1
    Soulwalker
    Join Date
    Jan 2011
    Posts
    3

    Default Account Server Blacklisted my ISP

    My IP thru CenturyLink has been blacklisted on the account server. Its the only conclusion i can come to when i do a tracert to account.riftgame.com and it almost makes it there, but when i use a free internet tracert it works just fine.
    Obviously, i can't log into the game. I can't even log into my account to cancel my subscription except thru a public proxy server. I've reset my router 3 times to get a new IP address with no success. Can someone at Trion check to see if my domain is blacklisted? 69.69.178.*


    From my IP address...
    Tracing route to account.riftgame.com [208.94.26.132]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 1 ms <1 ms <1 ms 192.168.2.1
    3 10 ms 9 ms 10 ms nc-69-69-178-1.dyn.embarqhsd.net [69.69.178.1]
    4 10 ms 9 ms 10 ms 184.2.254.221
    5 10 ms 10 ms 9 ms host.lightcore.net [208.110.248.129]
    6 36 ms 19 ms 19 ms bb-asbnvacy-jx9-02-ae3.0.core.centurytel.net [208.110.248.170]
    7 19 ms 19 ms 19 ms te9-3-0d0.cir1.ashburn-va.us.xo.net [216.156.116.29]
    8 21 ms 21 ms 20 ms 207.88.14.162.ptr.us.xo.net [207.88.14.162]
    9 38 ms 38 ms 38 ms vb6.rar3.chicago-il.us.xo.net [207.88.12.33]
    10 64 ms 63 ms 63 ms 207.88.14.10.ptr.us.xo.net [207.88.14.10]
    11 57 ms 56 ms 56 ms 207.88.185.74.ptr.us.xo.net [207.88.185.74]
    12 57 ms 57 ms 57 ms border2.pc1-bbnet1.dal004.pnap.net [216.52.191.20]
    13 57 ms 57 ms 57 ms trionwi-1.border2.dal004.pnap.net [216.52.189.170]
    14 * * * Request timed out.
    15 * * * Request timed out.
    and so on...till the max 30 hops


    From a public Tracert site it gets there no problem

    TraceRoute to 208.94.26.132 [132.26.94.208.dal.triongames.com]
    Hop (ms) (ms) (ms) IP Address Host name
    1 22 47 27 72.249.128.5 -
    2 23 11 9 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
    3 7 6 7 4.69.145.208 ae-4-90.edge9.dallas1.level3.net
    4 10 10 9 4.59.118.218 databank-ho.edge9.dallas1.level3.net
    5 8 7 11 66.18.0.150 66.18.0.150.databank.com
    6 13 15 7 208.94.26.132 132.26.94.208.dal.triongames.com

  2. #2
    Era
    Era is offline
    Champion of Telara
    Join Date
    Jan 2011
    Posts
    1,256

    Default

    Both ISPs use different routes, so you may be hitting their firewall which drops ICMP packets (hence this being your last entry: 13 57 ms 57 ms 57 ms trionwi-1.border2.dal004.pnap.net [216.52.189.170])

    Are you still able to login?
    Era - Defiant - Byriel
    Former Owner of RiftLift

  3. #3
    Soulwalker
    Join Date
    Jan 2011
    Posts
    3

    Default

    No i can't log in to the game or the account server.

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