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Thread: Cant login to my account please help

  1. #1
    Soulwalker
    Join Date
    Mar 2011
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    4

    Exclamation Cant login to my account please help

    When i open rift it automatically goes to the loading screen before the charecters show and says failed to connect try again or exit and it never works. I am lost on what to do !

  2. #2
    Ascendant ThatTomGuy's Avatar
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    Feb 2011
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    Seattle
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    Default

    Error logs?

    ISP?

    Any info besides "it doesnt work, help" will help us to help you

  3. #3
    Soulwalker
    Join Date
    Mar 2011
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    Default

    i told you what the problem was it pops up and says reconnect and i click retry and it continues to not work.

  4. #4
    Soulwalker
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    Mar 2011
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    nothing else i can really say i tried recovering the account and the error still came up

  5. #5
    Ascendant ThatTomGuy's Avatar
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    there is error logs in the rift folder.

  6. #6
    Soulwalker
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    Default

    so what do i do?

  7. #7
    Ascendant ThatTomGuy's Avatar
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    Go into the rift folder, locate the error log files. Might be a few, but open them up and look for one with failed to connect type messages near the bottom. Post like the last 10 lines or so including the error text in them

    Will help us (or me at least) try to pinpoint the problem (isp/computer/etc)

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