A friend is trying to make an account on trion. hes had an account since 4 days before launch and also made a new one, hes been able to log into the old one until today at launch.

for some reason we always get the message: The email address or password supplied is not correct.

however we have tried this a lot of times now and made sure neither the password or username is wrong.

me and my other friend however are able to log into our accounts without problems, but neither we are able to log into his.

if anyone has some information or help on this that would be awesome