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  Click here to go to the first Rift Team post in this thread.   Thread: We're gonna need a bigger boat!?!!?

  1. #46
    Shadowlander
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    Any news on when we can make it in/back in for some?

  2.   Click here to go to the next Rift Team post in this thread.   #47
    Director of Community Relations TrionBrasse's Avatar
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    We had to shut the server off without the usual advance notice because we did not want this to affect any more people than it already had. We hope you can understand our desire to keep the number of forced deletes to a minimum; ANY delay would have resulted in many more people triggering the entitlement. We ended up with roughly 75 affected characters. A delay of fifteen minutes could have tripled that.

    Once the entitlement was triggered, there was no way to reverse it. Thus, if a player received items in the email (and even if they didn't touch any of it), their character was already flagged. That is why we are offering a full 15 days of additional Patron time to make up for the two or three hours those affected has spent leveling. The Patron time will be applied automatically by CS as soon as they can.

    Again, thank you for your patience today!
    Brasse
    Last edited by TrionBrasse; 03-07-2018 at 03:02 PM.

  3.   This is the last Rift Team post in this thread.   #48
    Director of Community Relations TrionBrasse's Avatar
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    Final update: our CS folks were actually able to save a lot of characters from the original by manually deleting items (this takes longer than you might think).
    These players may have been low level, but we know how much it really means to all of us.

    All affected players have now been awarded 15 additional days of Patron.
    Brasse

  4. #49
    Champion of Telara Kulta's Avatar
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    Quote Originally Posted by TrionBrasse View Post
    Final update: our CS folks were actually able to save a lot of characters from the original by manually deleting items (this takes longer than you might think).
    These players may have been low level, but we know how much it really means to all of us.

    All affected players have now been awarded 15 additional days of Patron.
    Brasse
    I am not playing prime but it was very nice to trion to award 15 days. Heck I bought the year package (sub) and was only given 360 days not a year of 365 because Trion does not count a year as a full year..
    Have you ever wanted to?

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