If you had said the "average" player has no clue what they want, I might have agreed. However, I can't even get behind that statement.
There are players who know exactly what they want. And the problem is finding an MMO that provides it.
Rift has an excellent soul system. They have a decent game, small in size. It had developers that had transparency in dealing with its customers. The devs are obviously commited to quality. There are continued attempts at innovative game play within the business framework the devs have chosen.
The framework is a business decision. Usually those are based on marketing research, red teams, etcetera.
Currently Rift is apparently aimed at 2 market segments, with an attempt at a third (e.g. "casuals" who fish, instanced raiders and instanced PvP sans tournament ladders.)
It is predicated on a model that defines guilds as only those that are sized for 10 and 20 man instanced raiding.
It has abandoned some of the gameplay that provided diversity and is now concentrated on "fish", "raid" and "hang in there with us, we're working on PvP, really!"
There is a huge gap in the middle between "casual" and "raiding" that most MMORPGs flush along the way, not understanding that customers cannot be clumped into "average" player labels placed in simple boxes.
"Smearing the line between hardcore and casual" has yet to actually occur with the exception of one game in a player requested one-off server that the devs originally resisted for years. That smearing did not exclude players based on guild size, like most post-2003 games. I digress.
My guild and I know
exactly what we want from MMORPG gameplay. And we know which games have provided which pieces over the last dozen years. Our job has been to find one that fits our needs/desires
the best.. Sometimes we come close, and then the devs change business direction, usually without discernable marketing research.
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@OP: good job caring enough about the game and Trion to try and get a dialogue going. I could/would add to it, but sadly, my guild and I gave it our best shot months ago and are in the process of moving on.
Trion has, in the past, been open to experimenting with gameplay. They collect numbers and data based and adjust accordingly. All framed, now apparently, within the constraints of "fish, raid, instanced PvP".
Good luck. It's worth a try. Rift is a quality little game. I hope it and Trion continue to grow.

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