Yep same here =( Any idea how long it takes Trion to respond normally?Logged on this morning to find that I have been completely cleaned out. Money, mats, equipment that I had stored in my bags. They even took the attachments from in-game mails from my guildies.
I'm very interested to see what kind of response I receive from Trion and how they resolve this issue.
Changing e-mail/password should only be allowed with confirmation from the old e-mail as well. There would have to be a way to change it via support if the e-mail is no longer valid, but it would still be safer.
“DEATH! DEATH ANSWERS DEFIANCE!”
I'm getting pretty impatient at this point...I experienced the same as everyone else
Main character looted, password not changed, unable to find any viruses or malware on my computer
It happened saturday and I spent about three hours waiting on a GM, then I spent another hour waiting on a GM sunday, and now I've spent 2 hours this morning waiting on one. Is there only one employed GM or something? All I need the guy to do is revert my character.
I'm also listening to this terrible music on hold for support, even though I do have access to my account. I don't know what else to do since I'm not entirely convinced that GM's are actually assisting customers in game.
I, too, was "hacked" but I wasn't actually hacked. To explain: most (but not all) of my inventory was missing, most (but not all) of my money as well, but I don't think it was a hack job because my bank was untouched, as was my mail. Why is this relevant? Have you ever seen a game account hacker not hit the player's bank? I had more valuable stuff in-bank than on-hand - loads of unbound goods such as greater planar essences, crafting supplies, etc. That all of these were untouched screams "you weren't hacked" to me.
It's inconsistent with how hacked accounts are normally discovered to find most of your stuff missing but not all, and most of your money missing but not all or very nearly all. It's very inconsistent with the aftermath of a game account security breach to find a bank full of sellables hasn't been touched, and to find AH-returned/unsold items in the mailbox left alone.
This smells a lot like a bug to me. I've been a software developer for entering my third decade now, so I've seen my fair share of bugs and therefore know from whence I speak. This doesn't smell like a hacker, at least not in my particular case. (And no, I don't buy the "you interrupted them; that's why you still have stuff" explanation - moving money is a single-pass operation and account thieves aren't exactly known for leaving banks untouched.) I'd like to know for a certainty that there's not an inventory bug involved and what the methodology for verifying this happens to be - this would go a long way toward eliminating concerns that we have two competing issues at work.
Out of 25 members of my Guild 3 members have had their accounts hacked and 2 have had their credit card #'s stolen and used to purchase over $2,000 worth of goods. Both of those people bought their game from Trion directly.
The response has been slow and frustrating. It seems like Trion was comprised and just hasn't told anyone. These are experienced gamers who know better than to purchase gold, download suspicious files ect.
We all love this game and hope that Trion will get on the ball and quickly restore accounts and let us get back to enjoying this great game.
Just logged in to say that this is absolutely amazing.
Good idea, Trion! Hopefully it'll work as well as you hope.
This will only work if the person's email password is different than the password on the game since the log in is their email. Might want to throw that out there.
This will help and I am not bothered about that fact it means at times I will have to do this frequently. Secured google mail account now and hoping I won't get hit by hackers - husband already has been which put pay to the levelling this weekend - annoying as we were hoping to hit 50 or close to it.
I am now trying to find out what is going on with my husband's account. Can't login anywhere and doing the reset password tells me account does not exist with that email name. Yes I know he should not have shared details with me, but as he is not able to do anything himself this week due to work I am dealing with it. he was hacked on Saturday evening (UK time) while he was in bed - my brother spiotted it and told us asap but still lost platinum & most of the bank contents as well as a Level 3 rogue.
Now sat on phone hoping to get a person soon....
And yet 4 hours later my account was hacked. Woke up this morning, and it's all gone, put a ticket in, hopefully I'll get a response today.Originally Posted by Abigale
they not put this in place yet, it states early this week.
For the next few months I travel weekly across state for a job. So with this system will I go through the Coin lock process twice a week, or will it remember both locations as ones I unlocked?
It's not the end of the world if I have to do it twice a week, but it'd be nice if you have several set locations that it remembered each was approved or unlocked.
Sorry if this was answered in the middle of the thread; I didn't have time to go through all 19 pages.
Sorry if this has already been posted.. buuuuuut....
While this is a great start, how exactly is this going to prevent anything a hacker does to a persons account in this game? If they have your logon information to the game, they have your logon information to your account??
All the hacker will have to do is sign into whatever web page that hosts your email account, click whatever they have to do to confirm, and wham they have full access.
What lies behind us and what lies before us are small matters compared to what lies within us. - Ralph Waldo Emerson
It is difficult to argue with a whole generation of self entitled petulant children with a battle cry taken from Veruca Salt.
" Contact Customer Support immediately ", I would love to, where's the link? What's the phone number?
Like most companies who work online, you like to hide any sort of direct contact information...
Didn't read all the posts, but I am curious. If they have information for your account would they be able to change the email address associated with the account or is there a measure in place to prevent that? I mean it seems like they'd go straight to changing said email address, then they can unlock the account and do all they please.
Does this help?
http://trionworlds.custhelp.com/app/...etail/a_id/927
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