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Thread: How to submit Mobile App Errors

  1. #1
    Plane Touched Custom's Avatar
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    Default How to submit Mobile App Errors

    Not sure if this has been covered but here is a good start. If it has been covered I do apologize. If you follow these steps when posting errors, crashes, force close, freezing, etc. it will help the Devs finding and fixing the issues. The more information we give them the better and faster they will resolve the problem. Please feel free to add more examples so we can submit the best and most accurate information to the Devs.

    ** Example **

    Title/Subject: [Android or iOS] Crash or Freezing, etc.

    Carrier: Verizon
    Phone: HTC Thunderbolt
    OS Version (Android, iPhone): Android - OS version 2.3.4
    3G, 4G or WiFi: 4G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured: I just tapped the application to open it.
    Screen Shot if possible of error: N/A
    Last edited by Custom; 02-03-2012 at 08:17 PM. Reason: Spelling, Wording
    To be a healer you have to have a pure heart, one that will always think about others before yourself. My fellow man shall not fall as long as I have breathe. Trust me and stand by my side and you shall always be rewarded with life.

  2. #2
    Prophet of Telara Shaidar Haran's Avatar
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    Default

    What is Rooted or Jail Broken?
    My Hand Reaches Far...

    Quote Originally Posted by Amary View Post
    There's typically no warning for unexpected crashes.

  3. #3
    Prophet of Telara Shaidar Haran's Avatar
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    My Hand Reaches Far...

    Quote Originally Posted by Amary View Post
    There's typically no warning for unexpected crashes.

  4. #4
    Plane Touched Custom's Avatar
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    Default *** New Error ***

    Carrier: Verizon
    Phone: HTC Thunderbolt
    OS Version (Android, iPhone): Android - OS version 2.3.4
    3G, 4G or WiFi: 4G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Screen Shot if possible of error: N/A
    Description of what was happening when the error occured: I am not receiveing notificaztion updates. I back out of the app, not log out, I do not receive tells or notifications of events, nothing.
    To be a healer you have to have a pure heart, one that will always think about others before yourself. My fellow man shall not fall as long as I have breathe. Trust me and stand by my side and you shall always be rewarded with life.

  5. #5
    Ascendant Redius's Avatar
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    Default

    Title/Subject: Android. Game glitch on "shinies"

    Carrier: TMobile
    Phone: Samsung Galaxy 2
    OS Version (Android, iPhone): Android - OS version ?
    3G, 4G or WiFi: 4G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured: changing phone position from up and down to long (sideways), causes credit to be used with no "scratches" done.
    Screen Shot if possible of error: N/A
    Lemming (formerly Mrhyde@Belmont), Guild Leader of Black Company on Greybriar
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  6. #6
    Plane Walker
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    Default

    Carrier: Sprint
    Phone: HTC Evo 4g
    OS Version Android ?
    3G, 4G or WiFi: 3g and wifi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured: Same as above
    Screen Shot if possible of error: N/A

  7. #7
    Telaran
    Join Date
    Feb 2011
    Location
    NY
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    Default

    Carrier: Verizon
    Phone: HTC Thunderbolt
    OS Version (Android, iPhone): Android - OS version 2.3.4
    3G, 4G or WiFi: All, I tried 3G and 4G
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    Description of what was happening when the error occurred: I had issues with every build where the app would freeze up when I tried to switch to the games tab and/or load a game, the app would freeze up on "loading" and I would have to constantly tap my Home button to regain use of my phone. These issues were off and on (meaning sometimes it worked just fine), I actually assumed it had something to do with my internet connection. For the past week, I have no use of the app, it will freeze at the loading characters screen. If I'm lucky enough to get past that (if I restart my phone or uninstall/reinstall the app), it gets stuck indefinitely on the game tab and won't load it.

    I also never received notification updates in the past month when I have been able to use it.

  8. #8
    Soulwalker
    Join Date
    Mar 2012
    Posts
    14

    Default

    Carrier: Telstra
    Phone: HTC Velocity 4g
    OS Version (Android, iPhone): Android - OS version 2.3.7
    3G, 4G or WiFi: 3G,4G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): HTC Sense 3.5 (Default)
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured: The app force closes when I click on a player name to proceed to the screen with guild chat / lootables etc.
    Screen Shot if possible of error: N/A

  9. #9
    Soulwalker
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    Mar 2012
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    Default Chat and Missing Layer

    Carrier: Verizon
    Phone: Experia Play R800i
    OS Version (Android, iPhone): Android - OS version 2.3.4
    3G, 4G or WiFi: WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured:
    1: cant get typo into chat
    2: only se backgroud Layer (cant se what Game i pick , all black and dont se the layer that supose to scratch away to se Icons on backgroud layer)
    Screen Shot if possible of error: N/A

  10. #10
    Soulwalker
    Join Date
    Mar 2012
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    Default iOS 5: Missing pictures/graphics

    I got 2 devices with the same error

    DEVICE 1:

    Carrier: NetCom
    Phone: iPhone 4
    OS Version: iOS 5
    3G, 4G or WiFi: 3G and WiFi
    Theme: Default
    Rooted or Jail Broke: Yes
    If Rooted or jail Broken what OS and version are you running: iOS 5.0.0: RedSn0w (Untethered)

    DEVICE 2:

    Carrier: NetCom
    Phone: iPhone 4
    OS Version: iOS 5.0.1
    3G, 4G or WiFi: 3G and WiFi
    Theme: Default
    Rooted or Jail Broken: NO

    Description of what was happening when the error occurred: I never seen any of the nice graphics for the app, its just a black background with all the "hidden" symbols and loot revealed, see my screenshot.

    Screen Shot if possible of error: http://imgur.com/a/4yc0x Your uploader failed to upload my pictures so here is an imgur album

  11. #11
    Soulwalker
    Join Date
    Apr 2012
    Posts
    14

    Default

    Carrier: ??
    Phone: Samsung Galaxy Ace GT s5830
    OS Version: android 2.3.6
    3G, 4G or WiFi: 3G and WiFi
    Theme: Default
    Rooted or Jail Broken: NO
    Description of what was happening when the error occured : There is only black screen with some icecream , cake etc. icons at lootables. And you can only select cake if it appears. Also replay isn't working and it's icon not seen. There is no problem to get loot from cake icon(mostly glassbeeds) but i cant tap any other icons (couldn't loot 2 epic items already) Please explain how to play this game and it's mentality at somewhere...only cake's are selectible?

  12. #12
    Prophet of Telara
    Join Date
    Sep 2011
    Posts
    1,059

    Default

    Android, still constantly force closing.

    Carrier: 3
    Phone: HTC Sensation
    OS Version (Android, iPhone): Android - OS version 4.0.3
    3G, 4G or WiFi: 3G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default (HTC Sense 3.6)
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured: It happens at any moment regardless of what I am or am not doing with my phone at the time. there is no consistency at all.S ometimes it remains running and connecting just fine as my phone hops from one wifi network to the carrier data to another wifi network while I'm opening and running other apps. Other times it spontaneously combusts while my phone is sitting there doing nothing after not having moved in several hours.

    The problem has persisted through the update from Gingerbread to Icecream sandwich. All my other apps added together since I've had the phone don't come anywhere close to the total number of force closes of this app.

    Oh and all the other issues I've reported ad nauseum in the past are stil occurring (guild/private chats not updating, wrong server contacts list, various graphical glitches in the scratch cards, looping scratchcard screens etc). Waiting for the next bugfixing update to the Google Market...
    RIP Icewatch and Argent.
    Not another damn penny.

  13. #13
    Soulwalker
    Join Date
    May 2012
    Posts
    1

    Default Rift Mobile App not Connecting

    Carrier: None
    Phone: IPod Touch 4G
    OS Version (Android, iPhone): OS version 5.1.1
    WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured: The application won't let me log in, keeps saying I am not connected to a network although other apps work.

  14. #14
    Soulwalker
    Join Date
    Mar 2011
    Posts
    1

    Default Android Weird graphics errors.

    Carrier: Sprint
    Phone: Galaxy S II - Epic touch
    OS Version (Android, iPhone): Android - Version 4.0.4
    3G, 4G or WiFi: 3G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No

    Description of what was happening when the error occurred:
    It normally happens when the screen has rotated.

    Screen Shot if possible of error: Included a couple of screen shots.
    How to submit Mobile App Errors-imageserve.jpg
    How to submit Mobile App Errors-screenshot_2012-08-06-09-41-43.jpg

  15. #15
    Shadowlander Miraveth's Avatar
    Join Date
    May 2011
    Posts
    29

    Default Failed to Connect to Server

    Carrier: T-Mobile
    Phone: Samsung Galaxy 2
    OS Version (Android, iPhone): Android - 4.0.3
    3G, 4G or WiFi: 4G and WiFi
    Theme (Default or Pre-Installed, if custom, please supply name): Default
    Rooted or Jail Broke (Yes or No): No
    If Rooted or jail Broken what OS and version are you running: N/A
    Description of what was happening when the error occured:Tried to connect to my account on the Rift Mobile App beta and get the error: Failed to Connect to Server Please verify you have network access and try again. I do have network access and it keep doing it. It work fine on 8/27/12 but not today 8/28/12.
    Screen Shot if possible of error: N/A

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