This has been written several times before on the forums but I cannot just be quiet anymore.
Trion (whomever reads this) you NEED to accomodate character transfers off of Whitefall in order for the queue times to drain out. This is ridiculous, I have spent more time in queue now than actually playing the game, I signed up for Headstart and with only one viable PvP option (read Whitefall since Cloudbourne was taken by the russian community) but fact is there hasnt been much of a headstart at all due to capacity problems we have been facing. Now more PvP servers are up but you cannot ignore the historical effect that now echoes on Whitefall.
Furthermore, some of your subscribers do have jobs and work from 9-5, and for example around 18.00 hours CET the queue is about 4+ hours on an average day, if you dont disconnect and gets shoved back at the end of the line. Around 23.00 hours is the time that I usually get online when starting to queue around 18.00 hrs. For us that have jobs/families we value our "free" time very much and if we choose to spend it in RIFT its goes without saying; right now its not well spent time.
If it is a capacity problem you know how to fix this, this is not rocket science but pure and simple capacity planing as any service provider knows. I think many are angry/upset due to fact that we do not see any action happening from Trions side on this server nor any statements telling us that you have a solution and is working on it (except for "switch server and start from scratch" statements).
Back to my initial statement about character transfers, this needs to happen in order to make it playable for everyone, both people staying on Whitefall and people leaving. Implement paid character transfer or what ever but do something now.
The lack of information/statements from you only tells us one thing: you dont care.