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  Click here to go to the first Rift Team post in this thread.   Thread: A word on the recent disconnections and lag

  1.   Click here to go to the next Rift Team post in this thread.   #1
    Community Team CM Morgana's Avatar
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    Default A word on the recent disconnections and lag

    Greetings everyone,

    We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to normal. We’ve identified two network issues that are causing troubles for those of you connecting to our Dallas (North America) datacenter. One is a network equipment issue on our side, and the other is an internet service issue outside of our network. Both of these issues happening simultaneously is leading to the unusual performance everyone has been recently experiencing.

    We are incredibly sorry about this, and getting our network back to 100% is our #1 priority. We’re working with outside providers and our internal hardware teams to get both of these issues squared away. However, it is possible that these disconnects may continue to occur intermittently through the beginning of the weekend.

    We’re making note of what customers are affected by this, and we’ll follow up with all of you once these issues have been resolved. Thanks for sticking with us through this, and we look forward to getting all of you back in the game!

    Sincerely,

    The RIFT Team
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Community Team CM Morgana's Avatar
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    Due to the frustration of instability, we've decided to lock the NA servers until further notice. We're working hard to fix this issue, and will keep you posted with any updates.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Network stability has improved, and so we are provisionally unlocking the NA shards while this is true. We are paying rapt attention to the situation, and this situation may change again in the future.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Community Team CM Morgana's Avatar
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    3:00 PM, November 14 Update

    Hey all, we have a new update on our progress in tackling these recent network issues. Over the weekend our network team performed a variety of mitigation steps to make your experience better, and we’re happy to report that those steps have improved our stability. Some of you have also let us know that things have been better during your play over the weekend. However, the underlying causes of these issues have still not been fully fixed, and our team is still tackling the problem. You may continue to see some infrequent drops or continued periods of lag in the days to come.

    We know that many of you have been impacted by all of these issues, and we’re sorry that they’ve impacted your play in the first place. Compensation packages will be sent after our network is back at 100% and everyone can reliably enjoy their favorite games, with a caveat: in RIFT's case, we will advise of the package components after Starfall Prophecy launches, as that huge behemoth needs to get to the finish line!

    We’d rather not send them early, so we can make sure we’re fairly making these packages based on how long this process may take.

    Thank you for adventuring in all of our worlds, even through this period of issues. We appreciate having each and every one of you here, and we’ll get this fixed so you can go back to the important stuff: endless adventure!

    Sincerely,
    Your Friends at Trion Worlds
    Last edited by CM Morgana; 11-14-2016 at 03:07 PM.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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