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  Click here to go to the first Rift Team post in this thread.   Thread: ** NA Region Outage/Update ** 7/15/15 3:50 PM PDT

  1.   Click here to go to the next Rift Team post in this thread.   #1
    Community Team CM Morgana's Avatar
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    Default ** NA Region Outage/Update ** 7/15/15 3:50 PM PDT

    Greetings all,

    The team is working to resolve the shard outage that occured at 3:50 PM PDT. The team is working to bring the shards back up as we speak.

    Thanks for your patience!
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Community Team CM Morgana's Avatar
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    Hey all,

    We've determined the cause of the outage: one of the optimization changes we made for guilds with the introduction of 3.3 threw up an error.

    The good news is that we believe we've fixed it, and are currently in the process of testing it. Once that's done, and we've verified that it's fixed, we'll be able to update the shards and let everyone back in.

    As of right now, we don't have a solid time for that happening-- but I'll definitely be back next hour with another update.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Community Team CM Morgana's Avatar
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    Hey all,

    We've checked our fix for the issue, and are updating the shards with it. Give us another hour or so for the process to complete. Thanks for your patience!
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Greetings all,

    We have some good news and some not so good news. The good news is that we've found another issue that could potentially take down the shards, and have fixed it. The not so good news is that we're going to need an extra few hours to get that fix tested then applied to the servers as fast as possible.

    I know I've said it a lot today, but we really do appreciate your patience as we work to resolve all these issues. Keep your eyes peeled for a post from Ocho on what we're doing to express those thanks.

    The next update from us won't be for another 2 hours or so, but if anything changes before then, I will be back with more news.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Hi all,

    We're getting closer! As of now, the final set of fixes have made it to our internal test shards, and QA is about to start the verification process. Once this is done, we can apply the update to the shards, bring them back online, and let you guys at it.

    I would say about another hour is when I'll be back with more news; thanks for sticking with us. If you haven't already seen it, Ocho has posted a thread with details on how we're thanking you for your patience here.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    The shards are being validated as we speak, and are almost ready to be unlocked!
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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    Community Team CM Morgana's Avatar
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    The NA shards are back online!
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

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