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Thread: PTS - Cannot Signon

  1. #1
    Shadowlander
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    Default PTS - Cannot Signon

    Hello,

    I cannot logon to the PTS. I launch, then select character. then click the Play button and I am kicked to the Send Error Message to Rift - Error Handler window. I have submitted tickets regarding PTS in the past and GM's response has been to post issues on the PTS forum as support cannot assist with these matters.

    I have completed a Repair, deleted and re-transferred toons, changed to single-threaded processor, rebooted, disabled AVG and disabled add-ons.

    I am running Win10 and GeForce GTX 970 graphics card.

    Any suggestions?

    Thanks,

    Mizzer
    Last edited by MizzerMage; 01-16-2017 at 04:42 AM.

  2. #2
    Shadowlander Tribon's Avatar
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    Same here cannot login on the PTS all Addons disable
    Last edited by Tribon; 01-15-2017 at 06:52 PM.

  3. #3
    RIFT Community Ambassador Slipmat's Avatar
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    Default

    I just tested it now and was able to log onto PTS fine with just KBM disabled, i even shard hopped from Alpha to Omega back and forth a few times just to double check.

  4. #4
    Shadowlander
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    Quote Originally Posted by Slipmat View Post
    I just tested it now and was able to log onto PTS fine with just KBM disabled, i even shard hopped from Alpha to Omega back and forth a few times just to double check.
    I experience the same issue described in my original post with all add-ons disabled. I disabled all add-ons and restarted this morning with the same results. Thanks for the suggestion.
    Last edited by MizzerMage; 01-16-2017 at 04:45 AM.

  5. #5
    Shadowlander Tribon's Avatar
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    Yesterday i downloaded the Client new but i come only in the Character selection when i want login comes the error massage


    btw: I5 6600K, Win 10 64 bit, 16 gig DDR4, Nvidia GTX 780 OC
    Last edited by Tribon; 01-16-2017 at 10:50 AM.

  6. #6
    Plane Touched Dimples's Avatar
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    I swapped from NA to PTS, and the Play button became the Update button. So I clicked Update.

    After the update completed, I immediately crash to desktop after selecting a character then pressing Play.

    Error Message:

    RIFT has encountered an error
    The dialog box allows 2 options:
    1) Send Report and restart the game.
    2) Send Report and close.

    Happens on all 9 characters. Option 1 restarts the game, only to immediately crash to desktop and present this same dialog box.

    I went ahead and disabled every single add-on, exact same results. Crash to desktop as soon as I press the Play button.

    If I attempt to perform a Repair, I encounter another error. This one being, "There was a problem moving existing files for the update. (Error #1008).

    I closed down Glyph, and then restarted it. I no longer get the error, and was now able to perform the Repair.

    After the repair was completed, just to be safe, I exited Glyph and then re-launched it.

    It still happens with any of the 9 characters, after I select a character and when I press Play, I crash to desktop and am presented with a dialog box to Send Report and restart (only to crash immediately and get this dialog box again) or Send Report and Close.
    Dimples Warrior Tank * If she flashes her dimples at you, it may cause pleasurable blindness.
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  7. #7
    Prophet of Telara Hepatits's Avatar
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    Try using 32 bit instead of 64 bit.

    There's also a bunch of folks that play with PTS on the regular in Discord. They might be able to help you:
    https://discord.gg/ucWcFBk
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  8. #8
    Shadowlander Tribon's Avatar
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    32 bit works but why not 64 ? I hope they comes not out live with this issue
    Last edited by Tribon; 01-16-2017 at 01:35 PM.

  9. #9
    Plane Touched Dimples's Avatar
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    Swapping to 32-bit allows me to select a character and enter the game.
    Dimples Warrior Tank * If she flashes her dimples at you, it may cause pleasurable blindness.
    Dweia Rogue Tank * Nothing seems to express happiness quite as much as purring.
    Laurie Cleric Tank * Life without Love, is like chocolate cake made without sugar.
    The difference between stupidity and genius is that genius has its limits. - Unknown

  10. #10
    Shadowlander
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    Switched to 32-bit and got right in.

    Thanks all.

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