So we've all seen them, every guild has one if not a group of people. Some completely ignore them, others say "they just say things to get a reaction out of you, so don't take it personal". And the regular reaction out of everyone is to ignore them or pretend that they are not offended.
So question is when someone goes off on these people, when they strike a nerve, when someone starts trolling the troll(s) .... why does the original troll get defensive and start crying?
If they did it to get a reaction why is it the most obvious reaction would be a remote possibility to them? You wanted to piss someone off, so why are you complaining when you finally do?
When drama ensues, why does guild management act utterly shocked? Its like sticking 2 really pissed of snakes in the same tank, and then being dumbfounded when one kills the other. Drama ensues and people are either kicked or they leave which utterly results in diminished raid numbers.