12.08.2020 Account problems

[ghlo]

Not a word...still a empty account.....so u can say i have my account back, a new one with the old email adress, and therefor a empty char screen............

same. i would think there would be more communication for something so dire.

[User2]

Same as above.

Lost my toons, in the fiasco. I was asked for proof by support, have given the details, and not received any response since. No idea if I will get my toons or not.
12-13-14-15 and counting.

In any case, a response with assurance if not ETA would be appreciated.

It's a good thing for the support team, a lot of people don't play this game anymore.

[XTrump]

I got access back to my account. Luckily, nothing was missing or wrong. I got access about 2 days ago. Hopefully they resolve your issues soon.

Though, I did run into the bug with the RIFT store taking my credits but not giving me the items I bought. Maybe that ticket will be resolved soon as well.

Good luck all and hopefully happy rifting soon!

[Hjalmar]

I got my main account back yesterday, but with a new primary email.The old email was not working and they had to delete that....

when dev finally made contact it was going really fast and after answering all questions i could, i was back

Thanks

Gittlund

[bobsan]

Afternoon all!

Returning to Rift after some time away, I logged into my account after installation and I only find a loading backdrop image, but nothing to select a character.

This wasn't part of that bug perchance, was it?

[Ghloev]

I got my main account back yesterday, but with a new primary email.The old email was not working and they had to delete that....

when dev finally made contact it was going really fast and after answering all questions i could, i was back

Thanks

Gittlund

Can you tell me where they help you? my ticket has no longer gotten responses in 5 days and they dont respond the direct message.

[Hjalmar]

Can you tell me where they help you? my ticket has no longer gotten responses in 5 days and they dont respond the direct message.

Hey, sorry for the late respond, been sick

They answered my ticket, after 3 days, and i was in mail contcont with a support dev. After a few hours, with all kind of security question i got it back. Apparently the bug made my old email adress create a new account, it overwritten it self.

Hope u have gotten help.

edit: I made 4 tickets, with the same content. It happened wed and i got account back saturday evening. Still dont understand how it could overwrite the old email adress.

They asked all kind of question, security question, which char on what server/shard......etc

And then they took my new email adress, replaced the old one and i could log in, everything was in order.

It sounds to me like you have the same problem and i hope they fix it soon for you.

all best

Gittlund

[bravewolfs]

NA server
Played before maint 09/03/2020 and haven't been able to play since, game gets to Character Selection server 195.60.208.3:6520 then 3:6521 pauses aprox 2 seconds then bounces to alt adress 195.60.208.2.80 and fails to connect. Created character on EU server, can access and play game..

[mel134]

Hi, I can't delete my account cause the support request doesn't work. I spent 15minutes looking how to delete that and it's just made to difficult to delete an account. I'm upset

[garyjohnson]

Hi, I am newbie here and Can someone help me about why I am not able to post in other sections of this forum?

Best regards

garyjohnson
GBWhatsApp Apk