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  Click here to go to the first Rift Team post in this thread.   Thread: UPDATED: NAME RECLAIM/RELEASE POSTPONED! YER BURNIN' QUESTIONS ANSWERED...

  1.   Click here to go to the next Rift Team post in this thread.   #1
    Director of Community Relations TrionBrasse's Avatar
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    Default UPDATED: NAME RECLAIM/RELEASE POSTPONED! YER BURNIN' QUESTIONS ANSWERED...

    THE ORIGINAL ANNOUNCEMENT POST:

    It's a new year, and it's time to clear the dusty shelves of names long unused. These names will be freed up for use by new and active players.

    We will release the names of characters that have not logged in for over one year as of January 31, 2018. If you're not sure you've played a character in the last year, don't take the chance - please log into each character whose name you wish to retain at least once before midnight, Pacific Time (UTC -8) on January 31, 2018. This will automatically record your character as being active and will keep your existing names in place.

    Be assured that we're not deleting CHARACTERS - they'll remain intact, in case their owners wish to play again in the future. If you take no action and come back after the reset, youll be prompted to choose new names for your characters when you log in. There is no charge for the automatic rename process.

    The name reclaim and release will apply to ArcheAge, RIFT and Trove PC. We are sending emails to all affected accounts, and will also get the word out through this blog, our livestreams and social media. If you have friends who may be affected, please pass it on!

    If you have any questions, please post them on this forum thread and wed be happy to respond.


    ANSWERS (UPDATED) FROM THE OLD THREAD:

    NOTIFICATIONS:
    • Email notifications were sent out to every single person who has a RIFT character, via CS notification - this means that you do not even have to be opted in to get the email.
    • If you did not get an email in early January, it may have gone to your spam folder, or your ISP may have us blacklisted. Unfortunately there is nothing we can do about those circumstances.
    • We also posted a blog about it, which was picked up by MMORPG and MassivelyOP
    • We have reminded folks on our weekly livestreams that the Name Reclaim was coming
    • We posted on Twitter and Facebook, both when we announced the Name Reclaim, and a final reminder today.
    • We've asked folks to reach out to their friends who may be interested in keeping names of old characters too - I know I appreciated that when my old EQII buddies told me they were having a similar name purge.
    Short of driving to everyone's home to tell them in person, we've tried our best!


    MEMORIAL NAMES:
    • This is a tough one indeed. We all have people that we have lost over the years, and we want to honor their memories. Gaming is an ephemeral environ for memories, unfortunately, and we cannot undertake the enormous process of collecting and excluding names. One suggestion I've made is to wait until the name reclaim process actually occurs, and then log in early to make memorial characters on your own accounts to preserve those names. Obviously this requires a free character slot, but it is the only solution currently available.

    WHEN IS THIS HAPPENING?
    • Our data group has pulled the list as of 12:01 AM Pacific on February 1, 2018.
    • The name release did not take place immediately, as it needed to be QA'd and run as a process with folks in the office - It is currently slated to run with the regular hotfix on Wednesday, Feb 14th - NEW DATE TO BE DETERMINED.
    • How will the released names appear on the Guild rosters and friend's lists? Will they still be there until claimed, or become blank, or... other? If a name is reclaimed by the program, the old name will display until the player selects a new one upon login, and then the new name will be updated on guild rosters and friends lists.
    • If someone scoops a released name, is there a risk they will automatically replace the old player on the guild member/friends list? No. Players who take on a newly cleared name will not take the place of the previous player in guild or friend rosters - those lists are built using unique player IDs, not the actual names. For the same reason, if someone changes their name any time, using the name change token, they are still in their regular Guild roster and friends lists.
    • What happens to the Dimensions of the inactive players that have names released? Will they be nameless? Dimensions belonging to inactive players will display the old name until a new name is selected upon login, then they will automatically update.
    • Can we see the list of reclaimed names so that we can see if the one we want is available? Unfortunately, no. It is a HUGE list and we do not have a database search tool set up for those queries. There are literally millions. MizukiAyu had an excellent suggestion: "If you have a spare slot on that shard, when the names are released (after patch on 14th as of right now) make a new character with that name. If you can, great! hold it for a bit until you buy the Rename Scroll. When you're ready, delete the reserved name character, jump on character with Scroll and quickly rename yourself."
    • What if something goes horribly wrong and unexpected things happen? Although we have tested all permutations that we could anticipate, IF something goes awry, our CS team will be here to help. support.trionworlds.com

    UPDATE Feb 13, wherein Tacitus further clarifies questions about old Dimensions:

    The old dims will still be there, and will not visually change in their display unless the original player logs in.

    The game itself will not care if there is more than one player with the same name. If a new character snags a released name and even starts making dims, both the old player's and the new player's dims will be displayed. It is like the Auction House - there is no barrier to two different things being displayed with the same exact name (even though we do try to avoid duplicate names just for clarity).

    If it helps understand better - the game does not track characters by name. Characters - and basically every entity in the game, such as items, NPCs, quest objectives, etc - are just ID numbers. The character name is just a display name. It is how you, as a player, interact with other characters. It is something more personable and easy to remember and USE, so we use display names (possibly with @shard) as the unique for being active on the server because that is the best method for player interactions. But really, the game itself doesn't need every name to be unique - which is why it can leave the UI display of old dims unchanged and still support a new character snagging a released old name.
    Tacitus
    Rift Team Designer
    Live Content Watch Commander
    UPDATE Feb 13:
    The Name Reclaim has been POSTPONED.

    We had issues scheduling it in with a normal hotfix. There are literally MILLIONS of names to release and it will take a downtime estimated at 5-6 hours (possibly more), so Dev is working with the Platform group to determine the best implementation date.

    IT WILL NOT BE TOMORROW, FEB 14. We will advise as soon as it is scheduled.

    If you still have questions that are not covered above, post 'em here!

    ;-)#
    Brasse
    Last edited by TrionBrasse; 02-13-2018 at 03:46 PM.

  2. #2
    Soulwalker Foxblooded's Avatar
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    Is this expected to be a 6am PT hotfix start or a 7:30am? Or other? In ET; we need to lose as little sleep to guesswork as possible.

    Thanks again!

  3. #3
    Shadowlander
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    on EU aswell ?
    |Rikuz@Gelidra|

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    Rift Master caduto's Avatar
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    It is currently slated to run with the regular hotfix on Wednesday, Feb 14th.

    so will EU be waiting til thursday hotfix or will we have one on wednesday as well?
    some proper confirmation of timings would be great!

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    Director of Community Relations TrionBrasse's Avatar
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    HEADS UP - the Name Reclaim may be pushed out further than tomorrow's patch.
    Please hold while I go sit on people's desks until we find out for sure.
    Brasse

  6.   This is the last Rift Team post in this thread.   #6
    Director of Community Relations TrionBrasse's Avatar
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    The Name Reclaim has been POSTPONED.

    We had issues scheduling it in with a normal hotfix. There are literally MILLIONS of names to release and it will take a downtime estimated at 5-6 hours (possibly more), so Dev is working with the Platform group to determine the best implementation date.

    IT WILL NOT BE TOMORROW, FEB 14. We will advise as soon as it is scheduled.

    Brasse

  7. #7
    Soulwalker
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    Default Bigger burning question

    what is the word on the eternal weapon revamp ? .... you guys are eerily quiet about this !

  8. #8
    Ascendant Holyroller12's Avatar
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    Quote Originally Posted by Canook View Post
    what is the word on the eternal weapon revamp ? .... you guys are eerily quiet about this !
    I think it's more so a failure on players part to follow up on news. The moment they announced that changes would be coming, it was stated that the intent was to get it in within a week of the announcement, but if not by then, it would be at least another week or so. Those 2 weeks are up by tomorrow. Last I read from Ghar station discord is that the build is up already for eternal changes and it should be live with tomorrows patch outside of any very last minute delays.
    (70) Holyroller | (70) Kelten | (70) Irohh | (70) Hoehenheim | (70)Avattar@Deepwood

  9. #9
    Prophet of Telara Mordrahan's Avatar
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    The old dims will still be there, and will not visually change in their display unless the original player logs in.

    The game itself will not care if there is more than one player with the same name. If a new character snags a released name and even starts making dims, both the old player's and the new player's dims will be displayed. It is like the Auction House - there is no barrier to two different things being displayed with the same exact name (even though we do try to avoid duplicate names just for clarity).

    If it helps understand better - the game does not track characters by name. Characters - and basically every entity in the game, such as items, NPCs, quest objectives, etc - are just ID numbers. The character name is just a display name. It is how you, as a player, interact with other characters. It is something more personable and easy to remember and USE, so we use display names (possibly with @shard) as the unique for being active on the server because that is the best method for player interactions. But really, the game itself doesn't need every name to be unique - which is why it can leave the UI display of old dims unchanged and still support a new character snagging a released old name.
    Tacitus
    Rift Team Designer
    Live Content Watch Commander


    TYVM for posting this.
    Some of us have been asking for it because we have fear of loosing loved dims. Nice to see they will stay here. Possible duplication of names could do strange things in the dim list, but we are now sure than our builders'legacy will stay.

    Dimensions on Brisesol : Domaine Imari (Mordrahan) / Centre de recherches (Mordrahan) / Laboratoire glaciaire (Mordrahan) / Last hope (Aislyn) / Le refuge du Corbeau Rouge (Kasora) / Kelari spirit (Asri) / Ghost ship (Syel) / A la vie, la mort (Sadar) / Le chemin de l'harmonie (Sadar) / Temple Solaire (Sadar) / Refuge de montagne (Sadar)

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    Rift Master Refuge's Avatar
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    "both the old player's and the new player's dims will be displayed"

    That's all I needed really. I appreciate when reading back comments on my thread there were quotes suggesting to the fact 2 names could be used at the same time, but this was associated with friends lists and guild rosters. The dimension sentence didn't refer to this, and talked about old players logging in instead. I should have probably inferred, but I was confused why these sentences were kept separate and therefore had to be sure.

    Apologies if you think the answer was obvious, but I really didn't think it was.

    "It has been tested internally, communicated, and others here have tried communicating it again."

    Tried is the key word there ;)

    Thanks for the clarification.
    Last edited by Refuge; 02-15-2018 at 03:51 PM.
    Fwob - Zaviel

  11. #11
    Rift Master Challengere's Avatar
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    Quote Originally Posted by TrionBrasse View Post
    The Name Reclaim has been POSTPONED.

    We had issues scheduling it in with a normal hotfix. There are literally MILLIONS of names to release and it will take a downtime estimated at 5-6 hours (possibly more), so Dev is working with the Platform group to determine the best implementation date.

    IT WILL NOT BE TOMORROW, FEB 14. We will advise as soon as it is scheduled.

    Brasse
    has the system been checked for wether mail will go to the appropriate person if the name is still applied to the character who originally held it since the names will be identical we have no way of knowing if the mail will be sent to the correct character ID
    Prime Hunter Jupitr Abrasax the God Slayer

  12. #12
    Plane Touched
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    Quote Originally Posted by Challengere View Post
    has the system been checked for wether mail will go to the appropriate person if the name is still applied to the character who originally held it since the names will be identical we have no way of knowing if the mail will be sent to the correct character ID
    This will not be an issue because each character that has ever been created in Rift has their own unique ID which is different from the names we use. You can have the same name, but different ID's. The ID is just a string of numbers which has and never will be used more than once and has been assigned to only one character. So mail will be sent to the ID and not the name.
    Last edited by Mrwidoes; 02-17-2018 at 11:28 AM. Reason: Typo

  13. #13
    Rift Master Challengere's Avatar
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    Quote Originally Posted by Mrwidoes View Post
    This will not be an issue because each character that has ever been created in Rift has their own unique ID which is different from the names we use. You can have the same name, but different ID's. The ID is just a string of numbers which has and never will be used more than once and has been assigned to only one character. So mail will be sent to the ID and not the name.
    exactly we dont type the ID into our mail recipient we type in the name, if two IDs share the name still how will the system differentiate which to send it to
    Prime Hunter Jupitr Abrasax the God Slayer

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