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Thread: Rift Pre-Order FAQ- UPDATED 1/20/11

  1. #1
    Sr. Community Manager Abigale's Avatar
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    Exclamation Rift Pre-Order FAQ- UPDATED 1/20/11

    Hi, All-

    Here are the answers to a lot of the questions I have seen on the forum since pre-orders for Rift have become available. I'll be watching this thread for further questions and will do my best to keep you updated!

    Where do I find my VIP code after I pre-order Rift? How do I apply it to my account?
    When you pre-order through Trion, your account is automatically entitled for VIP access.

    If you ordered through a partner, you need to:

    1. Go to https://account.riftgame.com to login or create a new account
    2. Click “Apply Code” on the left-hand navigation bar and enter your pre-order code.

    I pre-ordered earlier from a partner and still have not received a code to enter on my account. When do I get that?
    Our partners will be sending the codes out for their own orders. You should receive a code from the merchant directly.

    Will other methods of payment (PayPal, for example) are offered for pre-orders?
    We accept Visa, Mastercard, Discover, and American Express. We are actively working toward providing PayPal as well. Game Time Cards will be available from major retailers by March 1st.

    Do the in-game pre-order rewards apply to only one character on the account, or all characters?
    They apply to all characters you create.

    What if I already pre-ordered RIFT via a local retailer, or wish to pre-order RIFT via a retailer? Will I still get VIP access to upcoming beta events and the Head Start?
    Yes. Once you apply a pre-order code to your account, you’ll receive an invitation to each beta event a few days before it begins.

    Will the RIFT Collector’s Edition be available at European retailers?
    Yes.

    Why is RIFT being released on different dates for North America (March 1st) and Europe (March 4th)?
    Typical retail releases days are Tuesdays in North America and Fridays in Europe.

    Is the start-date for the head-start period (February 24th) the same for every region?
    Yes.

    If I purchase a digital copy of RIFT but live in Europe, will I be able to play on the North American servers on March 1st?
    Yes.

    Will our closed-beta characters be wiped for the Head Start and launch of RIFT?
    Yes

    I have purchased my pre-order. How do I access the beta?
    Invitations with info on downloading the beta client will be sent right before each event. We will inform you here on the forum when invitations start going out.

    Updated to address more questions:

    Will Retail CE pre-orders access the head start the same way we accessed beta through a download, or will we receive the physical game early?
    Beta and Head Start are two different clients; each will require their own download. As long as you have applied a pre-order key to your account, you'll be able to download the launch client and play in the Head Start. We'll post more information about downloading the launch client in the coming weeks.

    Will pre-order items be available during beta or Head Start?
    No. Pre-order items will not be available until the game is released.

    Do I have to pre-order to get the Founder's Subscription pricing?
    No. In order to receive Founder's Pricing, you must choose a plan before March 15th. See www.RIFTgame.com/subscriptions for more information.

    Do the pre-order codes serve as both VIP key (for betas) and Head Start access?
    Yes.

    Can I order a retail Standard Edition or retail Collector's Edition box directly from Trion?
    No, Trion sells only the digital versions.

    Will there be a grace period where pre-order customers can continue playing after launch?
    No, there is not a grace period. On 3/1, players on North America servers must apply a retail key (from either the Standard or Collector's Editions) to continue playing. On 3/4, players on European servers must apply a retail key to continue playing.

    Can I play RIFT on both European and North American servers?
    Yes. We want you to be able to play with family and friends, no matter where in the world they live.

    Where are the servers located?
    North American servers are located in Dallas, TX and European servers are in Amsterdam.

    UPDATE 1/20/11


    When will PayPal be available as a payment method? UPDATED
    Beginning February 23, customers will be able to either buy and/or set up a recurring subscription to RIFT using PayPal. In order to use your PayPal account for either purchase or subscription, your PayPal account must be linked to an “instant payment method” like a credit or debit card

    How can I play in Head Start?
    Head Start only requires a pre-order code. You can get a pre-order code at your favorite local game retailer, or from online partners.

    Which is the right exclusive on the DE Pre-order page?
    The Exclusives page will always have the latest information, but we know that two got swapped and are updating the website. You receive the Crystalline Sourcestone Rune (Kristallkugel) if you pre-order via GameStop.de and the Swirling Sourcestone Rune (Kugel des Wirbelwinds) if you pre-order via Amazon.de.

    Where can EU players order the Collector's Edition?
    EU players can buy the Box Collector's Edition at Game, Amazon, FNAC, GameStop, Saturn, Macromania and Media Markt. EU players can buy the Digital Collector's Edition at DL Gamer, D2D, Steam, and at Trion.

    Are pre-order items usable during Head Start?
    Yes. All of the pre-order items that you receive will be available to you when Head Start begins.
    Last edited by Abigale; 01-20-2011 at 02:41 PM.

  2. #2
    Rift Disciple Whistler's Avatar
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    Awesome, thanks Abi!
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    Plane Touched Rogara's Avatar
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    Thanks for this. :0

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    Plane Touched Tally's Avatar
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    Quote Originally Posted by abigale View Post
    paypal will be accepted by march 1.


    thankyouthankyouthankyouthankyouthankyou!!

  5. #5
    Telaran Hadrune's Avatar
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    Any word on chances of iDeal being used for buying the game? Creditcards are almost never used in the Netherlands. Anyways thx for the info so far!
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    Rift Chaser Basmal's Avatar
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    Thanks Abi.

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    Sword of Telara kegkiller's Avatar
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    Thxs sunshine.

    ALE to you and trion

    ale for all!

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    Rift Chaser Vithar's Avatar
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    Thanks Abi, Im sure this wont be enough

    We can always use more of you but Keg is getting me drunk...again....

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    Ascendant GoldenTiger's Avatar
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    Thanks, makes things nice and clear for everyone.
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    General of Telara
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    Quote Originally Posted by kegkiller View Post
    Thxs sunshine.

    ALE to you and trion

    ale for all!

    Raises an Ale to Abi and Trion!!!!

  11. #11
    Telaran T0CK's Avatar
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    Will Retail CE pre-orders access the head start the same way we accessed beta through a download, or will we receive the physical game early?

  12. #12
    Soulwalker
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    Thank you for the answers. Most helpful.

  13. #13
    Ascendant Alente's Avatar
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    Nice to see confirmation of Paypal being accepted along with clarification on the EU headstart for our European friends here on the forum ;p

    Thanks Abigale.
    Last edited by Alente; 01-04-2011 at 03:25 PM.

  14. #14
    Ascendant Mira's Avatar
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    Will the CE items, like the mount, and 24 count bag be for all characters?
    Last edited by Mira; 01-04-2011 at 03:25 PM.

  15. #15
    Ascendant Alente's Avatar
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    Quote Originally Posted by Mira View Post
    Will the CE items, like the mount, and 24 count bag be for all characters?
    Considering pre-order rewards are then yes it would be fairly safe to assume CE ones will be too.

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