New way of submitting feedback in regards to your GM Experience

[Giant]

Hello,

In response to some recent postings, we have created a new e-mail address which can be used to submit GM feedback. The e-mail address is GM_Feedback@trionworlds.com. If you feel as though your issue was mis-handled or that you have received exceptional service then please let us know. Our goal is to set the standard by which other MMOs are judged. If we are falling short of that then we would like to know. A couple of points:

1. You should receive your initial reply in a matter of hours, if not minutes. If your issue requires additional research or approvals then it will likely be escalated. Our escalation queue is still a bit backed up but we are getting them completed as quickly as possible. Because it was necessary to hire a large number of inexperienced GMs, I don't yet have the number of people in place necessary to handle these issues as rapidly as we would like and as plan to in the near future.

2. If you do have an issue awaiting resolution in our escalation queue, you will not receive a faster response by then submitting an e-mail to GM_Feedback. That said, if you find yourself waiting an extraordinarily long period of time (more than 5 days or so) or if you receive a reply that appears to have nothing to do with your original question then please do let us know.

3. Not agreeing with our policy is not the same as a GM mishandling your issue. We try to be very customer friendly with our policies, however there are a few points I want to make below

• Our naming policy is the same on an RP server as it is on every other server. We have a very liberal naming policy so unless a name is grossly offensive it will likely not need to be changed.
  
  
• The only reply that you will ever receive when reporting another player is one letting you know that we are investigating the issue. We will not inform you of the results of our investigation as that is a violation of our privacy policies. Keep in mind that just because you may not like the way somebody plays, doesn't mean that they are violating our code of conduct.
  
  
• In general, unless they are preventing you from progressing in the game, we will not complete or advance a quest for you. If there is a bugged quest then please report it so that we can fix the issue. If the quest is one necessary to progress your storyline then do let us know and we'll do anything in our power to assist you with the issue.
  
  
• YOU are responsible for your account. If your "little brother" (It's always the little brother!) gets on your account and can't play well enough not to get reported as a potential bot in warfronts or can't control themselves enough not to be racially offensive you and your account will be held responsible.
  
  
• We will not correct items accidentally purchased off of the auction house. If you accidentally purchase that item for 90 plat when you thought it was 9 plat (or even 90 gold) then we will be unable to assist you. This is a player to player transaction that we will not get involved in.

Thank you for taking the time to read this and thank you for helping to contribute to the success of RIFT. Again, the e-mail address to submit your feedback is GM_Feedback@trionworlds.com

Regards,

GM Giant
In-Game Support Manager

[the_real_seebs]

Oh, interesting! I had been under the impression that RP servers didn't allow leetspeak and names that were just phrases. e.g., I wouldn't have expected to see a mage named (made-up example) "Firedps" or a rogue named "Leathertank" on an RP server.

I will go post a suggestion about having at least a little of a naming policy, just because names like "Mylittlepwny" are funny, but sort of break immersion.

[Misun]

Oh, interesting! I had been under the impression that RP servers didn't allow leetspeak and names that were just phrases. e.g., I wouldn't have expected to see a mage named (made-up example) "Firedps" or a rogue named "Leathertank" on an RP server.

I will go post a suggestion about having at least a little of a naming policy, just because names like "Mylittlepwny" are funny, but sort of break immersion.

The naming rules are the same for all servers.

Here are the rules regarding naming characters-

A. Rules Related to Usernames and Guild Designations

Each user will either select a character name or allow the Service to automatically select a character name at random. Additionally, users may form "guilds" and such guilds will be required to choose a name for the guild. When you choose a character name, create a guild, or otherwise create a label that can be seen by other players using the Game or the Service, you must abide by the following guidelines as well as the rules of common decency. If Trion finds such a label to be offensive or improper, it may, in its sole and absolute discretion, change the name, remove the label, and/or suspend or terminate your use of the Service. In particular, you may not use any name:

1. Belonging to another person with the intent to impersonate that person, including without limitation a "Game Master" or any other employee or agent of Trion;
2. That incorporates vulgar language or which are otherwise offensive, defamatory, obscene, hateful, or racially, ethnically or otherwise objectionable;
3. Subject to the rights of any other person or entity without written authorization from that person or entity;
4. That belongs to a popular culture figure, celebrity, or media personality;
5. That is, contains, or is substantially similar to a trademark or service mark, whether registered or not;
6. Belonging to any religious figure or deity;
7. Taken from Trion's Game(s);
8. Related to drugs, sex, alcohol, or criminal activity;
9. Comprised of partial or complete sentence (e.g., "Getpwned", "Luvtodance", etc);
10. Comprised of gibberish (e.g., "Qwerty", "Asdfasdf", "Xyzpdq");
11. Referring to pop culture icons or personas (e.g. "McLovin", "Kyle Broflovski", "Catwoman");
12. That utilizes "Leet" or "Dudespeak" (e.g., "Roflmao", "Roxxurboxx", "Lolzumad"); or
13. That incorporates titles. For purposes of this subsection, "titles" shall include without limitation 'rank' titles (e.g., "General Chow," or “Captain Kangaroo”), monarchist or fantasy titles (e.g., "KingLoko", "LordPauleyC"), and religious titles (e.g., "ThePope," or "Reverend Run").

That being said..names that are in clear violation of the naming policy are still on Sunrest, despite having been reported by multiple people. Yougotjacked is a good example of such a name that's been reported numerous times...but is still there.

It would be great if they enforced the rules of the game..in all aspects.

[Cinos]

I am very excited that the devs listened to us yet again, another step ahead in terms of customer care. Thanks guys, keep it up.

[the_real_seebs]

Huh!

Basically, then the naming rules for ALL servers in RIFT are about like what I'm used to thinking of as "RP Server Rules". In WoW, it was only a violation to name your tauren Cheezeburger if you were on an RP server. I hadn't actually read that correctly, then.

[Krystaline]

I am very excited that the devs listened to us yet again, another step ahead in terms of customer care. Thanks guys, keep it up.

Yeah, no kidding. This feels more like the company I knew during beta =)

[Gaarawarr]

2. If you do have an issue awaiting resolution in our escalation queue, you will not receive a faster response by then submitting an e-mail to GM_Feedback. That said, if you find yourself waiting an extraordinarily long period of time (more than 5 days or so) or if you receive a reply that appears to have nothing to do with your original question then please do let us know.

So if my item was escalated on April 4th and I haven't heard from anyone since then, you want to know? Cuz yeah...still waiting.

[Giant]

The naming rules are the same for all servers.

Here are the rules regarding naming characters-

A. Rules Related to Usernames and Guild Designations

Each user will either select a character name or allow the Service to automatically select a character name at random. Additionally, users may form "guilds" and such guilds will be required to choose a name for the guild. When you choose a character name, create a guild, or otherwise create a label that can be seen by other players using the Game or the Service, you must abide by the following guidelines as well as the rules of common decency. If Trion finds such a label to be offensive or improper, it may, in its sole and absolute discretion, change the name, remove the label, and/or suspend or terminate your use of the Service. In particular, you may not use any name:

1. Belonging to another person with the intent to impersonate that person, including without limitation a "Game Master" or any other employee or agent of Trion;
2. That incorporates vulgar language or which are otherwise offensive, defamatory, obscene, hateful, or racially, ethnically or otherwise objectionable;
3. Subject to the rights of any other person or entity without written authorization from that person or entity;
4. That belongs to a popular culture figure, celebrity, or media personality;
5. That is, contains, or is substantially similar to a trademark or service mark, whether registered or not;
6. Belonging to any religious figure or deity;
7. Taken from Trion's Game(s);
8. Related to drugs, sex, alcohol, or criminal activity;
9. Comprised of partial or complete sentence (e.g., "Getpwned", "Luvtodance", etc);
10. Comprised of gibberish (e.g., "Qwerty", "Asdfasdf", "Xyzpdq");
11. Referring to pop culture icons or personas (e.g. "McLovin", "Kyle Broflovski", "Catwoman");
12. That utilizes "Leet" or "Dudespeak" (e.g., "Roflmao", "Roxxurboxx", "Lolzumad"); or
13. That incorporates titles. For purposes of this subsection, "titles" shall include without limitation 'rank' titles (e.g., "General Chow," or “Captain Kangaroo”), monarchist or fantasy titles (e.g., "KingLoko", "LordPauleyC"), and religious titles (e.g., "ThePope," or "Reverend Run").

That being said..names that are in clear violation of the naming policy are still on Sunrest, despite having been reported by multiple people. Yougotjacked is a good example of such a name that's been reported numerous times...but is still there.

It would be great if they enforced the rules of the game..in all aspects.

Thank you. I have been in discussions with the necessary parties and we will be removing the following from our Terms of Use in the near future.

9. Comprised of partial or complete sentence (e.g., "Getpwned", "Luvtodance", etc);
11. Referring to pop culture icons or personas (e.g. "McLovin", "Kyle Broflovski", "Catwoman");
12. That utilizes "Leet" or "Dudespeak" (e.g., "Roflmao", "Roxxurboxx", "Lolzumad"); or
13. That incorporates titles. For purposes of this subsection, "titles" shall include without limitation 'rank' titles (e.g., "General Chow," or “Captain Kangaroo”), monarchist or fantasy titles (e.g., "KingLoko", "LordPauleyC"), and religious titles (e.g., "ThePope," or "Reverend Run").


Giant

[Zerromi]

Our naming policy is the same on an RP server as it is on every other server. We have a very liberal naming policy so unless a name is grossly offensive it will likely not need to be changed.

That's... moderately disappointing. :/

This explains the dismissive attitude towards the one ticket I submitted, though.

[the_real_seebs]

That's sorta disappointing. It really does undermine the point of an RP server to have people with leetspeak names...

I'm curious, what's the benefit of having names like "Mylittlepwny" or "Presidentobama" allowed, especially on an RP server? Are there people whose roleplaying depends on the ability to refer to lolcats, which were presumably among the many Ethian technologies only recently recovered?

[Giant]

That's sorta disappointing. It really does undermine the point of an RP server to have people with leetspeak names...

I'm curious, what's the benefit of having names like "Mylittlepwny" or "Presidentobama" allowed, especially on an RP server? Are there people whose roleplaying depends on the ability to refer to lolcats, which were presumably among the many Ethian technologies only recently recovered?

I don't know that "benefit" would be the correct term here. Our thoughts are that this is in fact a game and it's okay to have fun or be a little bit silly.

My apologies in advance for those of you who don't like analogies. I'll admit ahead of time that this may not be the best. Our stance on an RP server is similar to a smoking section at a restaurant (for those of you who live in states that still allow such things). The idea is to allow a place of like-minded individual a place to gather and be amongst others who share some of the same thoughts and ideals. People are welcome to sit in a smoking section and not smoke, if they choose to. RP servers function in much the same way. They allow for a server of like-minded individuals to come together and play. We don't however require players to RP in order to play on an RP server.

Giant

[magus424]

I don't know that "benefit" would be the correct term here. Our thoughts are that this is in fact a game and it's okay to have fun or be a little bit silly.

When on a normal server, sure.

I'm not an RPer, but RP servers should have a slightly tighter naming policy, IMO.

That's not forcing to roleplay, its just forcing a little bit of sane naming to help foster an RP community. (otherwise, why even bother giving people the choice)

it would be like if PVP flagging wasn't actually required on a PVP server.

[TonyDanza]

I don't know that "benefit" would be the correct term here. Our thoughts are that this is in fact a game and it's okay to have fun or be a little bit silly.

My apologies in advance for those of you who don't like analogies. I'll admit ahead of time that this may not be the best. Our stance on an RP server is similar to a smoking section at a restaurant (for those of you who live in states that still allow such things). The idea is to allow a place of like-minded individual a place to gather and be amongst others who share some of the same thoughts and ideals. People are welcome to sit in a smoking section and not smoke, if they choose to. RP servers function in much the same way. They allow for a server of like-minded individuals to come together and play. We don't however require players to RP in order to play on an RP server.

Giant

I like this guy.

[Tachi]

If that little analogy is how Trion feels about RP servers then that is what you should have established in the beginning so there would be no misconceptions from RPers. I mean really, why even have official RP servers if you're going to encourage things like stupid names that are not at all conducive to the RP environment? We could have picked our own server and not gotten our hopes up thinking we'd finally found a company that cares about RPers.

This just really pisses me off.

And well said magus424. That's it exactly.

[Zerromi]

We don't however require players to RP in order to play on an RP server.

Which is fine. To continue your analogy, however, people with names that aren't... immersive, I guess? are kinda like people coming to the restaurant, sitting in the smoking section, and complaining to their friend that "jeez, can you believe this place has a smoking section? This cigarette smoke is so nasty, what the hell."

(This is, of course, not even touching on people who actively attack roleplayers, either.)