+ Reply to Thread
Results 1 to 4 of 4

Thread: Returning Player - Characters all missing!

  1. #1
    Soulwalker
    Join Date
    Mar 2011
    Posts
    18

    Question Returning Player - Characters all missing!

    So have come back after quite a few years and proceeded to D/L the client. Logged in and all my original characters are gone!

    Now is this just a case of waiting for a bit for the system to realise I've returned or have I lost everything?

    Thought it best to ask before going into beserk mode

  2. #2
    Ascendant Artewig's Avatar
    Join Date
    Oct 2014
    Posts
    3,873

    Default

    Check to make sure you're on the correct region and shard. Additionally, check all of the other shards. If they still aren't there, submit a ticket at support.trionworlds.com
    Quote Originally Posted by TrionBrasse
    We are absolutely a service industry and you're only as good as your last contact with the customer.

  3. #3
    Ascendant forbiddenlake's Avatar
    Join Date
    Jun 2013
    Posts
    5,769

    Default

    Check you are on the right region (NA/EU) in Glyph
    Check ALL shards, even ones that say 0
    Submit a ticket

  4. #4
    Soulwalker
    Join Date
    Mar 2011
    Posts
    18

    Thumbs up

    Ahh.. totally forgot about the region!! Thank god I asked first and didn't do the usual "Throw a wobbly" scenario.. hahaha

    Thanks for that.. I shall now go hide in a corner and beat myself with a wet towel!!

+ Reply to Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts