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Thread: Suggesstion: Creating multiple in-game CS tickets

  1. #1
    Shield of Telara smoked's Avatar
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    Default Suggesstion: Creating multiple in-game CS tickets

    When I finally called Trion about my 7 day old ticket, the person on the phone was surprised that when I said I had other tickets to open that I had not just opened multiple tickets in game.

    If you use the website, yes you can open multiple tickets at a time and so I guess he had assumed that you could do that in game.

    So to that point, since you can have multiple tickets open on the website, can you make an option to instead of just "Close Issue" + "Update Issue" to also allow creation of a 2nd ticket in game without closing the one you have open?

    It seems like a good idea since you can open multiple outside of game, but not in game.

    Thanks!

  2. #2
    Shield of Telara smoked's Avatar
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    Default

    I also suggest that I dont make a typo in the thread title.

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