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Thread: How do you contact Billing now???

  1. #1
    Soulwalker
    Join Date
    Sep 2011
    Posts
    23

    Question How do you contact Billing now???

    I canceled my patron status months ago since the game has gone so downhill and deleted all my stored credit card info. Today I get billed for Patron! WTF? Log into my Glyph account, no credit card info showing, no contact info for billing, no place to hit submit support ticket. In "help" get stuck in an endless loop of you need to submit a support ticket & if you don't see "submit support ticket" then log in. Well, I've tried logging in using 3 different browsers and it isn't there.

    Anyone know how to contact them before I just dispute the charge with my credit card company?

  2. #2
    Plane Touched
    Join Date
    Jul 2015
    Posts
    235

    Default

    I wouldn't waste time with customer support over an issue like this. Simply dispute the charge through your credit card company. Best of luck!

  3. #3
    Soulwalker
    Join Date
    May 2012
    Posts
    17

    Default

    Dispute with you company you'll be waiting a long time for a response/fix from gamigo

  4. #4
    Plane Touched
    Join Date
    Jul 2013
    Posts
    234

    Default

    Keep in mind that the modus operandi of most online games is to immediately lock any account with any kind of chargeback and not unlock it until the money is put back. I'd suggest you contact your financial institution about the chargeback window, try to resolve the issue with gamigo support, and only go the chargeback route if and when it's clear that you won't get the money back before the window closes (and, again, if you don't mind losing your account). With any luck, a CM might even notice this thread and expedite a resolution.

  5. #5
    Plane Walker ArcticGypsy's Avatar
    Join Date
    Jan 2014
    Posts
    422

    Default

    Put in a ticket. I had to do a few diff tickets, and actually heard back from them within a few days. worth a shot before going to your credit card company....

    go here: you have to log into the site first or you won't get the contact options.
    https://support.gamigo.com/hc/en-us

    Click Glyph Accounts
    Attached Thumbnails Attached Thumbnails How do you contact Billing now???-suuport.jpg  
    Last edited by ArcticGypsy; 08-11-2019 at 01:45 PM.

  6. #6
    Ascendant Linolea's Avatar
    Join Date
    May 2010
    Location
    Perth, WA, Oz
    Posts
    1,982

    Default

    Go straight to your bank/credit card company. I made the mistake of trying to correct a billing with a car rental company over the last two months and well, here I am still 2 months on, still not resolved. I lodged a transaction dispute with my bank and I trust it will get fixed in a matter of days or a couple of weeks.

    As an individual you have very little sway ... if a big bank or credit card company starts hounding Gamigo the odds shift in your favour.

    I see I can't even get into the account right now, even after applying a verification code. Systems are FUBARed.
    Last edited by Linolea; 08-11-2019 at 01:52 PM.
    De techniek staat voor niets
    **Rift Video Compendium**<---this be old and dates back to alpha

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