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Thread: Can't log in, game keeps crashing since attempted merger

  1. #1
    Prophet of Telara Refuge's Avatar
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    Default Can't log in, game keeps crashing since attempted merger

    Hi thar,

    Trying to log in with my main (currently in TB), crashes just before it loads up. Was so bad at one point it crashed my whole computer.

    Did manage to get in on an alt at one point but no longer. Now it just keeps saying "you're still logged in with "Fwob".

    I guess the patch broke my game .
    Fwob - Zaviel

  2. #2
    Prophet of Telara Refuge's Avatar
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    At first I thought it was a resolution error, due to dual screen. I think I've now focused it down to a conflict with google chrome. If I have google chrome up it just crashes. I think I had this a while back too, though I can't remember how I fixed it. Maybe just reinstalled chrome?


    Edit: Seem to be able to log in now, but crashes after about 30 secs to a minute. Nothing else loaded up. It's clearly screwed.

    I actually can't be bothered anymore. It's either fixed or I'm gone. Silver tier customer and started to give up.
    Last edited by Refuge; 06-06-2019 at 09:23 AM.
    Fwob - Zaviel

  3. #3
    Soulwalker
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  4. #4
    Prophet of Telara Refuge's Avatar
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    I find it odd how this is not happening to anyone else, or to anyone who cares. Also to anyone who saw me on the other night, it was because I was borrowing another computer which was only temporary measure.

    I'm still unable to load or log in to the game without the game crashing. I've tried reinstalling rift and glyph. After reinstalling I sometimes don't even get to the character screen. I've made sure I've sent off error reports regarding this.

    I guess my only choice now is to file a ticket, but with the current response times I don't think I stand much hope. Therefore any suggestions from the community that I have not yet thought of would be much appreciated. For now though, I won't be playing Rift or in the foreseeable future (because I can't).

    Thanks,
    Fwob.
    Fwob - Zaviel

  5. #5
    Shadowlander
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    Try a fresh windows install and hope it fixes it

  6. #6
    Telaran
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    Try moving the Rift user folder and allowing it to repopulate the next time you run Rift. That doesn't get touched on an uninstall/reinstall. It should be located at Documents/Rift.

  7. #7
    Champion of Telara Aranka's Avatar
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    Try the following...

    open task manager
    close everything glyph/rift related in the tabs 'apps' and 'processes'

    Go to the trion website
    download glyph
    run the download
    in the pop up you get, choose 'REPAIR'

    Run the game

    another idea... have you tried running a windows repair? If you have the windows install dvd, you may try that as well.

    and please let us know if any of this works, for it helps to know if stuff is or isn't working.
    Last edited by Aranka; 06-10-2019 at 01:24 AM.

  8. #8
    Prophet of Telara Refuge's Avatar
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    Quote Originally Posted by MarginalSteve View Post
    Try moving the Rift user folder and allowing it to repopulate the next time you run Rift. That doesn't get touched on an uninstall/reinstall. It should be located at Documents/Rift.
    This seemed to work, thanks!

    Thanks for the other suggestions too, but I wasn't willing to start messing with windows out of dignity lol.

    So maybe it is something to do with addons or the like, but I did test with disabling addons. Oh well!
    Last edited by Refuge; 06-10-2019 at 07:39 AM.
    Fwob - Zaviel

  9. #9
    Telaran
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    Quote Originally Posted by Refuge View Post
    This seemed to work, thanks!

    Thanks for the other suggestions too, but I wasn't willing to start messing with windows out of dignity lol.

    So maybe it is something to do with addons or the like, but I did test with disabling addons. Oh well!
    No prob. With scorched earth having been presented as one of the only responses I figured it would be best to inject some sanity. Anybody telling you to reinstall Windows because a single game out of your library is crashing probably shouldn't be allowed near technology of any kind.
    Last edited by MarginalSteve; 06-10-2019 at 02:41 PM.

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