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  Click here to go to the first Rift Team post in this thread.   Thread: Wierd email from Saturday

  1. #1
    Plane Touched Happysack's Avatar
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    Default Wierd email from Saturday

    I received this email Saturday, from archage@archagegame.com. It looked legit, but I know better, since I only have around 1,300 credits.I can't be the only 1, be careful what you reply to!


    Greetings Adventurer,


    This email is to inform you that you have 7992 unspent Credits on your account. To access these credits, you will need to log in to your Trion Glyph account.









    To log in to your Trion Glyph account, click here.


    Forgot your login information? Click here to recover your password.


    Need to download ArcheAge? Click here.
    Last edited by Happysack; 01-01-2018 at 09:29 AM.

  2. #2
    Ascendant forbiddenlake's Avatar
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    Default

    In case it wasn't clear, that's phishing; don't click any of the links if you got the email.

  3. #3
    Rift Chaser
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    Deleted due to Typo in OP's original post.
    Last edited by Wylf; 01-01-2018 at 04:52 PM.

  4.   This is the last Rift Team post in this thread.   #4
    Director of Community Relations TrionBrasse's Avatar
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    We did indeed send out account service emails, starting at 9 am Pacific on Saturday morning (they can take up to 24 hours to go through). These were sent to players in RIFT, ArcheAge and Trove PC.

    The email should have announced/linked the Name Reclaim project, as well as telling you how many credits you have on your account. AA version RIFT version Trove version
    If there is any doubt, please drop CS a line! https://support.trionworlds.com

    Service emails tend to be very sparse in nature, because we are only allowed to mention items that may affect your account (like the Name Reclaim and credit balance).

    I am VERY curious if they got the number of credits wrong though.
    Can you log in to AA and check? =)
    Brasse

  5. #5
    Ascendant forbiddenlake's Avatar
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    The reason I called this phishing is due to the missing 'e' in archagegame.com, and the credit total mismatch.

    If Trion Worlds (or XL Games or anyone legit related to AA) ever registered ARCHAGEGAME.COM, then they probably need to renew it and/or fix this landing page:



    The WHOIS record is also unclear, as it was only registered 2016-11-30 ? I can't tell from here, but it may have expired on 2017-11-30



    @ Happysack The full headers from the email would help us and Trion determine the legitimacy.
    Last edited by forbiddenlake; 01-01-2018 at 04:04 PM.

  6. #6
    Rift Disciple Udoing's Avatar
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    Default

    Hi my name's tri-n-o from romania!

    Domain Name: ARCHAGEGAME.COM
    Registry Domain ID: 2078025104_DOMAIN_COM-VRSN
    Registrar WHOIS Server: whois.enom.com
    Registrar URL: www.enom.com
    Updated Date: 2017-12-03T06:28:48.00Z
    Creation Date: 2016-11-30T17:35:56.00Z
    Registrar Registration Expiration Date: 2017-11-30T17:35:56.00Z
    Registrar: ENOM, INC.
    Registrar IANA ID: 48
    Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
    Registry Registrant ID:
    Registrant Name: MILEN RADUMILO
    Registrant Organization:
    Registrant Street: STRADA C. A. ROSETTI
    Registrant City: BUCHAREST
    Registrant State/Province: BUCHARESTI
    Registrant Postal Code: 010281
    Registrant Country: RO
    Registrant Phone: +1.8666375139
    Registrant Phone Ext:
    Registrant Fax:
    Registrant Fax Ext:
    Registrant Email: MILEN.RADUMILO@GMAIL.COM
    Registry Admin ID:
    Admin Name: MILEN RADUMILO
    Admin Organization:
    Admin Street: STRADA C. A. ROSETTI
    Admin City: BUCHAREST
    Admin State/Province: BUCHARESTI
    Admin Postal Code: 010281
    Admin Country: RO
    Admin Phone: +1.8666375139
    Admin Phone Ext:
    Admin Fax:
    Admin Fax Ext:
    Admin Email: MILEN.RADUMILO@GMAIL.COM
    Registry Tech ID:
    Tech Name: MILEN RADUMILO
    Tech Organization:
    Tech Street: STRADA C. A. ROSETTI
    Tech City: BUCHAREST
    Tech State/Province: BUCHARESTI
    Tech Postal Code: 010281
    Tech Country: RO
    Tech Phone: +1.8666375139
    Tech Phone Ext:
    Tech Fax:
    Tech Fax Ext:
    Tech Email: MILEN.RADUMILO@GMAIL.COM
    Name Server: DNS1.NAME-SERVICES.COM
    Name Server: DNS2.NAME-SERVICES.COM
    Name Server: DNS3.NAME-SERVICES.COM
    Name Server: DNS4.NAME-SERVICES.COM
    Name Server: DNS5.NAME-SERVICES.COM
    Last edited by Udoing; 01-01-2018 at 04:41 PM. Reason: tri-n-o
    'condescending' | VRUM MAJIS! BOR BUR!! |

  7. #7
    Rift Disciple Udoing's Avatar
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    Pro squatters.

    MILEN RADUMILO (39,857 domains)
    STRADA C. A. ROSETTI (27,808 domains)
    BUCHAREST, BUCHARESTI ROMANIA (54,920 domains)
    MILEN.RADUMILO@GMAIL.COM (25,912 domains)
    18666375139 (3,170 domains)
    http://www.wipo.int/amc/en/domains/s...ase=D2017-1107

    https://badpackets.net/page/3/
    Last edited by Udoing; 01-01-2018 at 04:59 PM. Reason: added url reference x2
    'condescending' | VRUM MAJIS! BOR BUR!! |

  8. #8
    Plane Touched Happysack's Avatar
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    Ok, I typed it wrong, I didn't notice till you brought it up Forbidden. It is archeage@archeagegame.com.
    And as for the headers,, how would I post that?

  9. #9
    Rift Disciple Udoing's Avatar
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    In most instances you want to view the 'raw' email in text and grab the top header info.
    'condescending' | VRUM MAJIS! BOR BUR!! |

  10. #10
    Plane Touched Happysack's Avatar
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    Sorry for the confusion on the email, seems everything is legit, and ok. I don't understand why I have so many credits in Archeage, but it is all correct.

    Sorry for the confusion everyone. Maybe I just needed a 2nd cup of coffee this am.

  11. #11
    Ascendant Samuraiko's Avatar
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    Hey, if nothing else (besides an honest mistake), it's a good opportunity to instruct the community at large about phishing. (And also helps to reassure others in case they get the same email that it is legit, thanks to Brasse chiming in here.)

    And trust me, from a security standpoint, it's always better to confirm it with the supposed (and in this case, accurate) source.

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  12. #12
    Ascendant
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    There's a very simple rule to avoid that sort of confusion (no matter if the mail is legit or not): *NEVER* click on a link in a mail.

    When you receive a mail that tells you to "log into your account at ...", just do it the same way you always use: go into your browser, choose the site, and log in. Never use the link in a mail, and never copy URLs from mails.This will help you dodge most of todays usual attacks.

  13. #13
    Ascendant Kulta's Avatar
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    Quote Originally Posted by TrionBrasse View Post
    We did indeed send out account service emails, starting at 9 am Pacific on Saturday morning (they can take up to 24 hours to go through). These were sent to players in RIFT, ArcheAge and Trove PC.

    The email should have announced/linked the Name Reclaim project, as well as telling you how many credits you have on your account. AA version RIFT version Trove version
    If there is any doubt, please drop CS a line! https://support.trionworlds.com

    Service emails tend to be very sparse in nature, because we are only allowed to mention items that may affect your account (like the Name Reclaim and credit balance).

    I am VERY curious if they got the number of credits wrong though.
    Can you log in to AA and check? =)
    Brasse
    Yes strange as I did not get an email yet started back in beta and yes I am a subber
    Have you ever wanted to?

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