+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 15 of 21
Like Tree5Likes

  Click here to go to the first Rift Team post in this thread.   Thread: Major Bug - Earring rune unsocket into base versions

  1. #1
    Ascendant DarkDaemon's Avatar
    Join Date
    Sep 2014
    Posts
    1,983

    Default Major Bug - Earring rune unsocket into base versions

    If you unsocket an improved earring rune, it'll become the base, unupgraded version. Please be wary.

  2. #2
    Plane Touched Bloodspeaker's Avatar
    Join Date
    Feb 2011
    Posts
    271

    Default

    Clarification: is it the rune or the earring that gets reverted?
    Of course they sent you back from one of the futures in which we failed, Defiant. Why would they return you from one of those in which we succeeded?

  3. #3
    Ascendant DarkDaemon's Avatar
    Join Date
    Sep 2014
    Posts
    1,983

    Default

    Quote Originally Posted by Bloodspeaker View Post
    Clarification: is it the rune or the earring that gets reverted?
    The rune. It gets reverted into the notoriety level base rune.

  4. #4
    Ascendant radiomaryja's Avatar
    Join Date
    Apr 2011
    Posts
    1,478

    Default

    According to customer support "they are not able to help with this issue, as it is not a bug"


    *facepalm*

  5. #5
    Ascendant ecru's Avatar
    Join Date
    Jul 2013
    Posts
    3,741

    Default

    Quote Originally Posted by radiomaryja View Post
    According to customer support "they are not able to help with this issue, as it is not a bug"


    *facepalm*
    lol wow. i'd keep trying until you get a rep who actually understands the issue.
    starplatinum@greybriar
    bluebarbie@greybriar
    twitch
    youtubes

  6. #6
    Plane Touched Bloodspeaker's Avatar
    Join Date
    Feb 2011
    Posts
    271

    Default

    Quote Originally Posted by radiomaryja View Post
    According to customer support "they are not able to help with this issue, as it is not a bug"


    *facepalm*
    At that point, I'd probably consider PMing someone like Ocho or Archonix about the issue, in great detail: what earrings, what the socketed rune was, what it reverted to after being unsocketed, all the upgrade parts that went into upgrading it, anything else that might seem relevant. They're not the ones who'd fix it, but they'd have more direct access to the folks who would.
    Of course they sent you back from one of the futures in which we failed, Defiant. Why would they return you from one of those in which we succeeded?

  7. #7
    Ascendant DarkDaemon's Avatar
    Join Date
    Sep 2014
    Posts
    1,983

    Default

    Quote Originally Posted by Bloodspeaker View Post
    At that point, I'd probably consider PMing someone like Ocho or Archonix about the issue, in great detail: what earrings, what the socketed rune was, what it reverted to after being unsocketed, all the upgrade parts that went into upgrading it, anything else that might seem relevant. They're not the ones who'd fix it, but they'd have more direct access to the folks who would.
    Sometimes, I wonder if the GMs that answer support tickets have actually played the game at max level.
    Last edited by DarkDaemon; 10-15-2015 at 09:27 AM.

  8.   Click here to go to the next Rift Team post in this thread.   #8
    Rift Team Morticus's Avatar
    Join Date
    Nov 2012
    Posts
    576

    Default

    We're looking into this issue and getting in a fix.

    Can you help me with some more information? Which rune(s) exactly are you having problems with?

  9.   This is the last Rift Team post in this thread.   #9
    Rift Team Morticus's Avatar
    Join Date
    Nov 2012
    Posts
    576

    Default

    Actually, we've got a fix for this.

  10. #10
    Ascendant DarkDaemon's Avatar
    Join Date
    Sep 2014
    Posts
    1,983

    Default

    Quote Originally Posted by Morticus View Post
    We're looking into this issue and getting in a fix.

    Can you help me with some more information? Which rune(s) exactly are you having problems with?
    My guildie unsocketed a Improved Destroyer’s Charged Rune from Oonta's Devastating Earrings. She obtained Destroyer’s Charged Rune (the base version).

    Can people that lost very valuable runes to this be compensated?
    Last edited by DarkDaemon; 10-15-2015 at 09:26 AM.

  11. #11
    Plane Touched Bloodspeaker's Avatar
    Join Date
    Feb 2011
    Posts
    271

    Default

    See?

    I love these guys!
    Of course they sent you back from one of the futures in which we failed, Defiant. Why would they return you from one of those in which we succeeded?

  12. #12
    Plane Touched Bloodspeaker's Avatar
    Join Date
    Feb 2011
    Posts
    271

    Default

    Quote Originally Posted by DarkDaemon View Post
    My guildie unsocketed a Improved Destroyer’s Charged Rune from Oonta's Devastating Earrings. She obtained Destroyer’s Charged Rune (the base version).

    Can people that lost very valuable runes to this be compensated?
    Potentially simple compensation would be to award these people all the necessary upgrade parts to fully upgrade from base to max. Don't really know, not being one of the folks on the back end.
    Of course they sent you back from one of the futures in which we failed, Defiant. Why would they return you from one of those in which we succeeded?

  13. #13
    Ascendant DarkDaemon's Avatar
    Join Date
    Sep 2014
    Posts
    1,983

    Default

    Quote Originally Posted by Bloodspeaker View Post
    Potentially simple compensation would be to award these people all the necessary upgrade parts to fully upgrade from base to max. Don't really know, not being one of the folks on the back end.
    What if the person doesn't have the upgrade recipe? That kind of compensation isn't enough. The bugged rune should be replaced with the improved version.

  14. #14
    Plane Touched Bringer's Avatar
    Join Date
    Oct 2010
    Posts
    234

    Default Trion fixed mine...

    I contacted CS on line. It was fixed in a couple of days. They know the issue and how it works. It has to do with the item ID changes when you take it off the earrings, thus, reverting to original item and the non-upgraded version.

    Good luck,

    Septictank

  15. #15
    Telaran Irondwarf's Avatar
    Join Date
    Nov 2012
    Posts
    52

    Default

    I wrote it nearly a week ago , but no one seems to care ;)

    http://forums.riftgame.com/general-d...ml#post5130010
    <Transcendent>
    HK 11/11 IGP-HM 4/4
    Ironnn - Warrior

+ Reply to Thread
Page 1 of 2 1 2 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts