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  Click here to go to the first Rift Team post in this thread.   Thread: Buying Power Pack Through Steam

  1. #1
    Rift Disciple
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    Default Buying Power Pack Through Steam

    I'm trying to buy the new Power Pack in game. It says it's using my steam Wallet but then it gives an error and says to contact customer support. I'm able to buy credits with my Steam Wallet. Is this because Steam is not aware of the new Power Pack yet?

    Can I buy the Power Pack through the Web store and add it to a game I'm playing through Steam?

    Thanks
    Steve

  2. #2
    Champion
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    Not sure if Steam has anything to do with it at all. There's several people here on the forums saying they have problems buying from the store. I tried to buy the 100 credit pack for the mount in-game but got the same error message as you. That there was a problem and to contact customer support. *shrugs* Not going to do that, I'll just wait a few days.

  3. #3
    Telaran jana4u's Avatar
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    I have exactly the same issue - I can buy credits using Steam wallet, but can't purchase Power Pack.

    I don't get why is it available in RIFT store in game, when you can purchase it through Glyph (client or website) and you can't use other payment methods anyway...
    Procrastine@Gelidra in <Dawn Ethernal> guild - apply now at: https://eternal-dawn.net/

    Web: http://www.jana4u.net/
    Steam: http://steamcommunity.com/id/jana4u

  4.   Click here to go to the next Rift Team post in this thread.   #4
    Rift Team Archonix's Avatar
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    These are definitely meant to be purchasable via the Steam wallet. We're working on a fix, and will let you all know as soon as they are available!

  5. #5
    Soulwalker
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    I have been having this problem since 11 last night, I did contact customer service and almost 24 hours later, after lots of time spent with them, they tell me there is an issue. For hours they had me checking things on my account, told me it was a steam problem..

    I am not a very happy customer at the moment

  6. #6
    Telaran jana4u's Avatar
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    Quote Originally Posted by Archonix View Post
    These are definitely meant to be purchasable via the Steam wallet. We're working on a fix, and will let you all know as soon as they are available!
    Thank you so much for info, looking forward to fix. Hopefully it will arrive sooner than with regular patch next week.
    Procrastine@Gelidra in <Dawn Ethernal> guild - apply now at: https://eternal-dawn.net/

    Web: http://www.jana4u.net/
    Steam: http://steamcommunity.com/id/jana4u

  7. #7
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    Is this still an issue? I had my customer service ticket with Rift answered and they said it is a problem with Steam and to contact Steam support. I pointed them to this thread but have not heard anything back yet. I am still not able to buy the Power Pack.

  8.   Click here to go to the next Rift Team post in this thread.   #8
    Rift Team Archonix's Avatar
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    This should now be resolved. Power Packs are now listed on Steams site, as well as purchasable in game via the Steam Wallet.

  9. #9
    Telaran jana4u's Avatar
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    Quote Originally Posted by Archonix View Post
    This should now be resolved. Power Packs are now listed on Steams site, as well as purchasable in game via the Steam Wallet.
    Purchasing from game still does not work for me, but I bought it from Steam without issues. It is available here: http://store.steampowered.com/app/387050/ (it is kinda hidden there and not even mentioned in any RIFT update).
    Procrastine@Gelidra in <Dawn Ethernal> guild - apply now at: https://eternal-dawn.net/

    Web: http://www.jana4u.net/
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  10. #10
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    Quote Originally Posted by jana4u View Post
    Purchasing from game still does not work for me, [...]
    Still doesn't work for me either. Customer Support wasn't helpful and no response in the tech forum. I have now removed my credit card details from my account. Am done with trying to give money to Trion.

  11. #11
    Ascendant hardy83's Avatar
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    Bah. Just play through Glyph when you want to make purchases. :P Why give Valve a 30% cut when they are doing literally nothing.

    Give all the profits to Trion! :P

  12.   This is the last Rift Team post in this thread.   #12
    Rift Team Archonix's Avatar
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    Yup, spoke a bit too soon. In game purchases for the Power Pack are still unsuccessful via the Steam Wallet. We're continuing to investigate.

    We are seeing successful sales via the Steam site, so that's an option in the short term for everyone who can't make wallet purchases in client.

  13. #13
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    I bought it through the Steam store and it worked.
    Thanks for the help.
    Hope you get the in game working for others...

  14. #14
    Soulwalker russdire's Avatar
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    Default Power Pack via Steam...

    Nevermind, finally got it!
    Last edited by russdire; 07-20-2015 at 09:32 PM.

  15. #15
    Telaran jana4u's Avatar
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    I would happily buy directly from Trion, but they don't support one-time purchases. You have to enter and store your payment details there - no-go for me. (You can delete them after purchase, but still it is pretty annoying.) Not to mention it was real pain for me to get it work at all - it took me few days before I could finally buy NT collector's edition from Glyph website... :-/

    On Steam I just add funds to Steam Wallet (to buy credits) or add item to shopping cart and pay for that using PayPal - it just works.

    Quote Originally Posted by hardy83 View Post
    Bah. Just play through Glyph when you want to make purchases. :P Why give Valve a 30% cut when they are doing literally nothing.

    Give all the profits to Trion! :P
    Procrastine@Gelidra in <Dawn Ethernal> guild - apply now at: https://eternal-dawn.net/

    Web: http://www.jana4u.net/
    Steam: http://steamcommunity.com/id/jana4u

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