We aim to make the forum experience useful and informative for everyone, for players and developers alike. We need to get accurate information out, and more importantly we need to hear your opinions and feedback. We especially need to hear when you're skeptical, questioning, or in complete disagreement. As long as it's a constructive post, we still value it greatly, and will continue to make improvements based on your feedback.
Beginning last summer, we started experiment in openness in our forums. We did this because we wanted to create an environment where everyone was positive that their voices were being heard. It was a time when some had doubts, and believed our forums were being over-moderated. Our response was to be transparent in the extreme.
In recent months, a number of people have chosen to take advantage of that system. A good many of you have pointed out, via a massively increasing number of reported posts and accounts.
An experiment that began with the best intentions to maximize inclusion now frequently devolves into troll accounts making personal attacks, threats against other players and staff, and posts that provide no value but to invent controversy where none exists.
We now officially spend far more time moderating trolls and negative-value posts by attempting to measure noxiousness with infractions than we do interacting with you in productive ways that improve our games for the communities we value so dearly. It's a rare day, if ever, that our moderators get to spend time doing anything but managing the growing queues of people reporting pure toxicity. That's exactly the opposite of the way things work the best for any of us.
Today, we’re moving forward with a couple of changes to correct that imbalance:
- Posts that contain threats, attacks, or zero-value trolls will be deleted. They may also result in an immediate and permanent revocation of posting privileges. These will not use a time consuming infraction system. A good guideline to use for tone is: If you wouldn’t want someone walking into your living room speaking the words you’re about to post; it’s best to find another way to say it.
- Users who have previously had their forum access revoked, and create second, third, fourth, fifth...and so on, troll accounts, may now see penalties on their game accounts. (Yes, people really do this.) Those penalties range from suspensions to revocation of game access.
Our goal is to make the forum experience as useful to everyone as possible, both when it's positive and negative, as long as it's constructive, and we hope these changes get us one step closer to that.
We value your contributions and thank you for your patience.
- The Trion Community Team