Update 9:45 AM PST: At this time, our QA team has confirmed that the chat services issues have been fixed in a new build of the game. We'll push it live at 10:30 AM PST for NA shards, and TBA for EU. Hotfix notes will be going out shortly!
Update 7:00 PM PST: At this time, the chat services, which include the mail, are unavailable. We fixed one issue earlier that caused the chat services to go unavailable, but there was another-- the fact that when the chat services crash, they do not automatically recover-- that is still in the process of being fixed by our devs.
Our engineers are hard at work trying to fix this, but it will not be fixed before morning. Sorry about this, everyone, and we thank you for your patience while this gets resolved.
Update 4:30 PM PST: The shards are back online and updated!
The NA shards came down at about 4:30 PM PST.
The update will include a fix for chat--
* Fixed an issue that caused the chat services to become temporarily unavailable.
Figured I'd crosspost for maximum visibility!