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  Click here to go to the first Rift Team post in this thread.   Thread: UPDATE: Chat/Mail Status Thread - Update @ 9:45 AM

  1.   Click here to go to the next Rift Team post in this thread.   #1
    Community Team CM Morgana's Avatar
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    Default UPDATE: Chat/Mail Status Thread - Update @ 9:45 AM

    Update 9:45 AM PST: At this time, our QA team has confirmed that the chat services issues have been fixed in a new build of the game. We'll push it live at 10:30 AM PST for NA shards, and TBA for EU. Hotfix notes will be going out shortly!

    Update 7:00 PM PST: At this time, the chat services, which include the mail, are unavailable. We fixed one issue earlier that caused the chat services to go unavailable, but there was another-- the fact that when the chat services crash, they do not automatically recover-- that is still in the process of being fixed by our devs.

    Our engineers are hard at work trying to fix this, but it will not be fixed before morning. Sorry about this, everyone, and we thank you for your patience while this gets resolved.


    Update 4:30 PM PST: The shards are back online and updated!

    Hey guys,

    The NA shards came down at about 4:30 PM PST.

    The update will include a fix for chat--

    GENERAL
    * Fixed an issue that caused the chat services to become temporarily unavailable.


    Figured I'd crosspost for maximum visibility!
    Last edited by CM Morgana; 02-13-2014 at 09:50 AM.
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

  2. #2
    Soulwalker
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    Kewl will this fix the mail too?

  3. #3
    Rift Disciple Leyanyar's Avatar
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    Quote Originally Posted by tjpb4 View Post
    Kewl will this fix the mail too?
    should do and npc chat, shard annoucements, achievement announcements
    Leyanyar & Taresys: Nocte Eterna Zaviel EU - Zanthas, Lalena, Corrach & Cyanese : The Templars Faeblight NA - Lalenadd & Cyanesel: RDD Road Trip on Laethys NA
    Dimensions: Cyanesel - RDDAnhkor Pools, Zanthas - Zanthas Apothercary WIP Faeblight

  4. #4
    Soulwalker LetsRock's Avatar
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    Well good thing I can finally get some of my weeklies done!!

  5. #5
    Telaran Firenzee's Avatar
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    How long shall it take?

  6. #6
    Soulwalker
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    anybody know how long the shards are gonna be down for?

  7. #7
    Shield of Telara
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    Quote Originally Posted by callmedoctor View Post
    anybody know how long the shards are gonna be down for?
    Its usually 30 minutes or less for these quick patches

  8. #8
    Soulwalker zuton's Avatar
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    looks like the servers are up

  9.   Click here to go to the next Rift Team post in this thread.   #9
    Community Team CM Morgana's Avatar
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    Yep-- the shards are back up and running!
    CM Morgana ~ Community Coordinator ~
    Avatar art is courtesy of Allie Brosh!

  10. #10
    Telaran Firenzee's Avatar
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    Quote Originally Posted by CM Morgana View Post
    Yep-- the shards are back up and running!
    <3

    Nice work!

  11. #11
    Soulwalker
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    Default yay

    excellent work morgana and staff. You all should be promoted to management or board positions.

  12. #12
    Telaran Keelin4554's Avatar
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    9:45 EST - chat error again, service down and up and not working in either case.

    -Edit: Faeblight server.

    Probably happening across the board.
    Last edited by Keelin4554; 02-12-2014 at 06:47 PM. Reason: Forgot details

  13. #13
    Rift Chaser Choras's Avatar
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    Just starting having chat problems again on Deepwood
    Rianeva@Deepwood
    undecided
    4/4 - 2/5

  14. #14
    Telaran
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    yup died just a min ago on laethys

  15. #15
    Soulwalker
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    chat is down again

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