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  Click here to go to the first Rift Team post in this thread.   Thread: RIFT appears to be rather popular at the moment

  1.   This is the last Rift Team post in this thread.   #1
    Rift Team
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    Default RIFT appears to be rather popular at the moment

    Hi, guys! If you don't know me, I'm the engineering development director for Rift.

    Sorry about the queues tonight. Things have definitely gotten out of hand. For anyone who couldn't play, I sincerely apologize. If there's anything a game developer hates, it's when people want to play their game, and can't.

    There have been some problems which have prevented us from allowing as many players onto each shard as we had planned. We're working on several different changes to fix that problem.

    I can promise you that this won't be the new normal for Rift. We want our servers to be full and healthy, and right now... they ain't.

    If you were disappointed by us tonight, don't write us off yet. If you've been here a while you know that we care a metric ****-ton about our players. We're still the same team that's was here at launch, at River of Souls^W Tears, and at Storm Legion.

    Having so many people wanting to play Rift is a good thing, and I promise we're not going to **** it up.

    thanks!
    /aahz

    Edit: man, i didn't realize our forums didn't let me say ****
    Last edited by Elrar; 06-13-2013 at 07:15 PM.

  2. #2
    Soulwalker
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    just unlock the shards nao been long enough xD

  3. #3
    Shadowlander
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    The acknowledgement is nice, however more information on how long this is to be expected would be better. I'd like to know how long I need to go play a game I don't really want to play while I wait for this to get its **** together.

    I want to Patron, but even they are getting the shaft on this one.

  4. #4
    Soulwalker woosle's Avatar
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    i am glad you guys are looking into it. i know it's a lot of work with f2p, a patch and all that. keep us posted

  5. #5
    Soulwalker Rumblephish's Avatar
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    This is why I love Trion, you guys care. While 20 minute queues may be a bit excessive it's not deal breaking.

  6. #6
    Soulwalker
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    Thanks for letting us know you're on top of it.

    You guys have always had excellent customer service. We all appreciate it (even the ungrateful ******* among us).

  7. #7
    Shadowlander prototype's Avatar
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    Quote Originally Posted by Rumblephish View Post
    This is why I love Trion, you guys care. While 20 minute queues may be a bit excessive it's not deal breaking.
    It's more than 20 minutes, and it might be time to remove that "Trial Only" tag from the bulk of the server list. There's just no need anymore.

  8. #8
    Soulwalker
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    Came back today after not playing since shortly after launch.

    Looking forwards to seeing what has changed. Good luck with the servers!

  9. #9
    Soulwalker Rumblephish's Avatar
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    Quote Originally Posted by prototype View Post
    It's more than 20 minutes, and it might be time to remove that "Trial Only" tag from the bulk of the server list. There's just no need anymore.
    I've only got about a 15 minute wait here on Faeblight, but I can understand your feelings if you're on a server with a 30+ minute queue time.

  10. #10
    Soulwalker
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    I am a paying subscriber and I get put at #148 in queue. What is wrong with this picture. Should randomly dc a free to play player to open a spot for me. Not happy right now.

  11. #11
    Plane Walker
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    Quote Originally Posted by rumblephish View Post
    this is why i love trion, you guys care. While 20 minute queues may be a bit excessive it's not deal breaking.
    try 3 hour queues

  12. #12
    Shadowlander prototype's Avatar
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    Quote Originally Posted by Rumblephish View Post
    I've only got about a 15 minute wait here on Faeblight, but I can understand your feelings if you're on a server with a 30+ minute queue time.
    Don't get me wrong, I'm glad to see the influx of players. I just can't believe that nobody saw this coming and developed a plan beyond separate queues.

  13. #13
    Soulwalker Rumblephish's Avatar
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    Quote Originally Posted by vaelic View Post
    try 3 hour queues
    3...hours? I don't know what to say other than I'm so very sorry for you.

  14. #14
    Soulwalker
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    Quote Originally Posted by prototype View Post
    Don't get me wrong, I'm glad to see the influx of players. I just can't believe that nobody saw this coming and developed a plan beyond separate queues.
    should have made some newbie servers pre-setup (2 would have been enough to start with) and fill it up when its reaching max with 2 more servers

  15. #15
    Shadowlander
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    Hey Trion,

    Thanks for the ****ing pop up window apology about the queue times. It'd be nice if it didn't RESET MY ****ING QUEUE TIME. Are you all insane? I've been waiting for 3 hours to get into your goddamned game and you apologize by putting me back at the beginning?

    The queues were infuriating but understandable, but this is just completely un-****ing-acceptable. Get your **** together.

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