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Thread: Superior Customer Service.

  1. #1
    Prophet of Telara CericX's Avatar
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    Default Superior Customer Service.

    Recently you requested personal assistance from our on-line support
    center. Below is a summary of your request and our response.

    We will assume your issue has been resolved if we do not hear from you
    within 48 hours.

    Thank you for allowing us to be of service to you.

    To access your question from our support site, click the following
    link or paste it into your web browser.



    Subject
    ---------------------------------------------------------------
    Refund


    Discussion Thread
    ---------------------------------------------------------------
    Response Via Email(GM Vorkrim) - 05/14/2013 08:51 PM
    Hello !

    Thank you for contacting us regarding account refunds.

    We are sorry that you wish to have your account refunded. Unfortunately, the charge you are requesting a refund for is outside of our refund policy. Due to this, we are unable to process a refund for this charge. We apologize for any inconvenience this might cause.

    If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing RIFT.

    Your reference number for this question is 130514-001761.

    Sincerely,

    GM Vorkrim
    Trion Worlds Inc.
    Last edited by CericX; 05-14-2013 at 06:51 PM.

  2. #2
    Champion Taaltos's Avatar
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    Maybe wait until 2.3 and F2P launches, that should update the ToS which should put you within a refund window as they are no longer offering the same product as when you purchased the Year Sub.
    Faeblight is the home of Taaltos
    ***Triumph through Loyalty Respect and Perseverance.***

    --Taaltos--
    Always willing to make an *** of himself so you don't have to.

  3. #3
    Prophet of Telara CericX's Avatar
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    Quote Originally Posted by Taaltos View Post
    Maybe wait until 2.3 and F2P launches, that should update the ToS which should put you within a refund window as they are no longer offering the same product as when you purchased the Year Sub.
    Appreciate the positive outlook but I doubt Trion will ever let go of the funds. I sincerely hope they find it worthwhile. I can't conceive of the damage they've done to their reputation but I can certainly point at future money they won't receive.

  4. #4
    Rift Chaser nicold's Avatar
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    They really should consider doing something like this.
    "I killed and ate a girl in 1990." - Jacob 'Daglar' Daglarson
    "Nicold is the best mage EU" - Arthur "Noge" Nogenstein
    "Nicold is the best warrior NA" - James "RoughRaptors" Franco
    "Nicold carried <Virus> through ID" - Gary "Ogdru" Ogdruington
    "Nicold was my surrogate father." Wayne "Wayyyyyyne" Waynenstein

  5. #5
    Soulwalker
    Join Date
    Nov 2012
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    I never signed up for a year of Rift with the intent to pay for "REX" or special perks.
    I signed up to simply play the game.
    Now that others will be able to play for free, I don't understand why I should be forced into paying the 200 days I have left for the same service.

  6. #6
    Soulwalker
    Join Date
    May 2013
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    Wahhhhhhhhhhhhhh

    MOM, somebody is getting something for free that I paid for!!!!! THAT'S NOT FAIR.

    Lets all get over ourselves. Are you people all poor? You paid for something. It's done. You can't get a refund on a car 2 years into a contract bc the car is worth less. This is no different.

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