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Thread: Legit email or no?

  1. #1
    Rift Disciple
    Join Date
    Feb 2011
    Location
    Birmingham, AL
    Posts
    137

    Default Legit email or no?

    We were unable to charge your payment instrument

    Dear _____,

    On Apr 3, 2011 10:26:30 PM, we attempted to charge your payment instrument on file. We will attempt to charge you again, but to prevent a disruption to your RIFT subscription, please update the payment information for your Trion Worlds (TM) account.
    Sincerely,
    Trion Worlds
    I've NEVER had any problems with my card, not sure why I am now..

    edit: forgot to take out my name
    Last edited by Tiniky; 04-05-2011 at 02:11 AM.

  2. #2
    Champion of Telara Ulfhedjinn's Avatar
    Join Date
    Jan 2011
    Location
    United Kingdom
    Posts
    1,142

    Default

    Manually go to the main site and log in to your account to check.

    Whatever you do, click nothing in the email. Nothing.
    If at first you don't succeed, threaten to quit unless it's nerfed.

  3. #3
    Rift Disciple
    Join Date
    Feb 2011
    Location
    Birmingham, AL
    Posts
    137

    Default

    Good idea, thanks.

  4. #4
    Rift Disciple
    Join Date
    Feb 2011
    Location
    Birmingham, AL
    Posts
    137

    Default

    Checked it out, said 'unverified', guess I should get on that ASAP!

  5. #5
    Rift Disciple Pinkerton's Avatar
    Join Date
    Feb 2011
    Posts
    160

    Default

    I have the same problem with my account. My theory is that since my credit card expires at the end of next month, the Trion accounting software flags it as invalid. Maybe Americans always get replacement cards well in advance, but here in Europe the new card usually arrives the same month that the old one expires. I notified the customer service about this, but since I highly doubt that they are going to be quick with the solution, I went ahead and got myself a game card to tide me over what would otherwise threaten to be a period in Riftless limbo.

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